1. Full-Time
  2. Permanent
  4. Food & Beverage


Gem Forest Hotel Nairobi - MGallery Collection (Opening Soon), Nairobi, Kenya



Outlet Manager


Luxury & Lifestyle

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

  • Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
  • Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
  • Conducting regular training sessions with the assigned team in line with the departmental SOP’s
  • Evaluating the performance of the assigned team and initiate internal development and promotions
  • Establishing and updating the outlet’s database of regular guests
  • Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
  • Being actively involved in the outlets promotional activities.
  • Consistently offer professional, friendly and engaging service
  • Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally
  • To assist in recruiting and training all Outlet Colleagues
  • Balance operational, administrative and Colleague needs
  • Attend regularly scheduled departmental meetings
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Have full knowledge of all Outlet menus
  • Assist in managing the departmental budget
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned


  • Three to five years’ experience in all facets of hotel Food & Beverage operations including a minimum of two years leadership experience in a luxury hotel environment is required
  • Strong knowledge of wine and fine dining service is required
  • At least 1 year’s international experience in a luxury hotel environment is preferred
  • A degree in Hospitality Management or Restaurant Management is preferred
  • Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment is required
  • Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
  • Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
  • Strong communication and organizational skills are required
  • Excellent organizational skills with ability to prioritize and multi-task is required
  • Knowledge of Delphi, Micros POS Systems and MS Office applications are required

Additional Information

Should be eligible to live and work in Kenya.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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