Learning & Development Manager

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The Hotel Learning & Development Director is responsible for developing and implementing training strategies and programs that align with the hotel's goals and objectives. This role involves assessing training needs, designing curricula, conducting training sessions, and evaluating their effectiveness. The L&D Director works closely with department heads to ensure that all staff members receive the necessary training to perform their jobs effectively and advance their careers within the organization.

• Training Strategy and Development:

  • Develop and implement a comprehensive training and development strategy for the hotel.
  • Align training programs with the hotel's business goals and objectives.
  • Identify training needs through job analysis, performance reviews, and regular consultation with managers and human resources.

• Program Design and Delivery:

  • Design and deliver training programs that include orientation, onboarding, customer service, operational skills, leadership development, and compliance training.
  • Create engaging and effective training materials, such as manuals, e-learning modules, videos, and presentations.
  • Conduct training sessions using various methods (e.g., workshops, e-learning, simulations).

• Performance Management:

  • Establish metrics and evaluation methods to assess the effectiveness of training programs.
  • Monitor and report on the progress of trainees and the impact of training on employee performance.
  • Provide feedback and coaching to employees and managers to support continuous improvement.

• Collaboration and Communication:

  • Work closely with department heads to understand their specific training needs and challenges.
  • Foster a culture of continuous learning and development within the hotel.
  • Communicate training schedules, initiatives, and outcomes to all relevant stakeholders.

• Leadership and Team Management:

  • Lead and manage the training team, including trainers and coordinators.
  • Provide mentorship and professional development opportunities for the training team.
  • Ensure the training team stays updated with industry trends and best practices.

• Budget and Resource Management:

  • Develop and manage the training budget, ensuring cost-effective delivery of training programs.
  • Source and manage external training vendors and consultants as needed.

Qualifications:

• Education: Bachelor’s degree in Human Resources, Education, Hospitality Management, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 5-7 years of experience in learning and development, preferably within the hospitality industry.
• Skills:
  • Strong understanding of training methodologies and adult learning principles.
  • Excellent communication and presentation skills.
  • Ability to design and implement effective training programs.
  • Proficiency in using e-learning platforms and training software.
  • Strong organizational and project management skills.
  • Leadership and team management experience.
• Certifications: Professional certifications in training and development (e.g., CPLP, CPTD) are desirable.

Personal Attributes:

• Passionate about developing others and fostering a culture of continuous learning.
• Innovative and creative in designing training solutions.
• Strong interpersonal skills and the ability to work effectively with a diverse team.
• Detail-oriented with a commitment to quality and excellence.