Learning & Development Coordinator

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Assist the Training Manager in the development of a comprehensive training plan of all training activities for the year to be reviewed quarterly and recommendations made where necessary.
• Assist the Training Manager in managing and developing the ambassadors, ensuring that they are developed to their maximum potential and efficiency and monitor their performance to stay current with Sofitel philosophies and methodologies.
• Advise the Training Manager of any new support materials that would be beneficial to the hotel.
• Ensure that monthly and weekly training schedules are distributed timely.
• Ensure the training of Departmental trainers and their maximum utilization in each department.
• Schedule regular meetings with respective Departmental trainers and their Department Heads to discuss training matters.
• Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.
• Plan, implement and monitor in conjunction with the Training Manager and management team.

• Orientation Training
• Hygiene Training
• Health and Safety Training
• Language Training
• Planet 21 Initiatives
• Company Sports & Social Events
• Review the progress of the Ambassador Program and make recommendations where necessary.
• Be responsible for the compilations and implementation of the following ambassador communications:     

• Ambassador Handbook
• Ambassador Newsletter
• Ambassador Notice Boards
• Be Magnifique Board
• Knowledge Tree
• Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
• Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
• Initiate and maintain annual assessments of the training efforts in the hotel.
• Maintain an up-to-date computerized Training Record system.

Identify candidates both internally and externally for Corporate/Management Training Programs.