Learning & Development Coordinator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Join the Fairmont Banff Springs as a Learning & Development Coordinator, where you will play a key role in fostering employee growth and development. This dynamic position blends administrative expertise with engaging facilitation skills to create impactful training experiences. With a focus on organization, communication, and creativity, you will deliver world-class onboarding and training programs that are both fun and effective

Salary: $51,000 per year

Job Duties Include:

Reporting to the Director of Learning & Development, responsibilities and essential job functions include, but are not limited to the following:

• Coordinate and deliver engaging onboarding sessions for new colleagues and facilitate various colleague and leadership training sessions for groups ranging from 8 to 100+ participants.
• Design training materials and advertisements using Canva, manage registrations on Bookeo, develop monthly training calendars, and drive attendance through social media and consistent communication with leaders.
• Monitor and report on training attendance and task completion, manage the INES platform for training records and performance reviews, and oversee the Educational Assistance Program.
• Certify and support departmental trainers, assist in creating training materials, audit Job Task Checklist completion, and maintain resources such as the Learning Lending Library and training room supplies.
• Organize training logistics with Conference Services, coordinate with external trainers, and manage programs like the Learning & Development Book Club to enhance engagement and development opportunities.

Your Skills & Qualifications:

• Previous experience in learning and development and facilitation is highly preferred
• Experience in creating and implementing training materials is strongly valued
• Experience in the luxury hotel or hospitality industry is an asset
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.) is required
• A background in Human Resources/Talent and Culture, and a university or college degree in Hotel/Restaurant Management, Human Resources, or a related field is an asset.
• Proficiency with graphic design software (e.g., Canva) and familiarity with social media platforms like Facebook and Instagram.
• Strong emotional intelligence, teamwork mentality, and the ability to maintain confidentiality.
• Exceptional written and verbal communication skills in English, with a results-oriented and innovative approach to challenges.
• Capability to analyze data, identify trends, and develop actionable strategies for improvement.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!