Learning and Development Assistant

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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• JOB PURPOSE

To manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• The Learning and Development will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.

• KEY OPERATIONAL RESPONSIBILITIES

• Establish relationships with local schools and colleges;
• Engage in social media to promote the hotel as best place to work;

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
• Co-ordinate and conduct orientation programs and three month training plans;
• Appoint a support person within the operational team for each and every new talent;
• Seek feedback from new talent in their first month of employment;
• Arrange probationary reviews and provide feedback to talent.

• Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework;
• Work with line managers to analyse performance by identifying area for improvement;
• Train and assist managers in setting objectives and goals for talent which are SMART and in line with the business strategy;
• Conduct/review training needs analysis annually and budget accordingly;
• Ensure development and implementation of annual training plan training to address and narrow the performance gap;

• Maximise the use of Hotels Academic programs to address gaps in performance;
• Maintain accurate reporting on the training delivery and learning programs implemented;
• Seek feedback from participants and their managers for effectiveness of learning and development programs;
• Create a learning environment where each person has a personal development plan;
• Follow up talent after attending Hotels Academies training programs to support the application of learning on the job;
• Co-ordinate cross exposure and project based learning for star talent;
• Ensure all talent have access to learning opportunities;
• Participate actively in the Certified Trainers Network
• Assist the department heads in completing talent potential assessments to identify star talent;
• Provide access to development activities for star talent.
• Communicate the Hotels Ethic Charter, monitor behaviours of others and address any behaviour which is not in line with the charter;
• Support diversity in the leadership of talent during training events ensuring equality of treatment based on competencies
• Follow the Talent and Culture policies and procedures including Keys to Success;
• Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required;
• Deliver training on how to provide a safe working environment by ensuring local regulations are upheld for workplace health and safety;
• Conduct regular fire drills, evacuations and training on safety and emergency procedures;
• Support the local community through the co-ordination of strategic CSR activities;
• Communicate and encourage the participation in CSR activities by all team members;
• Provide education to talent on key areas of corporate concern including Planet 21, WATCH and Hotels Ethics Charter;
• Provide opportunities for talent to share their ideas and to contribute to the community;

• Provide feedback to relevant leaders following discussions in training sessions which indicate dissatisfaction or engagement issues.

• The ability to manage information available internally and externally (eg issues raised in a training session) in a sensitive and confidential manner and sharing information in a selective and professional manner.
• The ability to engage a diversified workforce, helping talent to embrace diversity.
• Delivering modern and attractive learning and development solutions in a cost effective manner.

• The ideal candidate is a highly motivated professional with demonstrated project management, organizational, and communication skills.
• Additionally, the candidate must be able to grow positive working relationships with colleagues at all organizational levels.
• Strong candidates must be enthusiastic, dedicated, and focused on providing top-quality support for the coordination and seamless delivery of training programs.
• Computer proficiency including all Microsoft Office programs.
• A true “team player” mentality and flexible attitude toward a diverse set of tasks.
• High school diploma or higher education.
• Previous experience in the hospitality sector.
• The candidate must be able to prioritize and complete multiple tasks and follow through with training team members to achieve group and individual goals.
• Efficient, effective working practices and strong administration/organization skills
• Ability to multi-task and meet tight deadlines in a busy working environment
• Should be proactive, responsible, and detail-oriented