Company Description
JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.
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Our commitment to diversity and inclusion:
JO&JOE is an inclusive company, and our ambition is to recruit and promote diverse talent. Our adverts are gender-neutral; the masculine gender is used here to simplify the text.
Job Description
As our Kitchen & Beverage Manager at JO&JOE Auckland, you will take full ownership of the day-to-day food, beverage, and culinary operation, leading both front-of-house and kitchen teams to deliver a vibrant, high-energy guest experience. This is a hands-on leadership role where you will drive service standards, food quality, and bar performance while ensuring strong commercial outcomes across labour, cost control, and sales. You will play a key role in creating a social, community-driven atmosphere that reflects the unique JO&JOE brand, while supporting events, activations, and local partnerships.
What You’ll Be Responsible For
- Lead and inspire a multi-skilled team across kitchen, bar, and floor to deliver exceptional food, beverage, and guest experiences
- Oversee daily operations, ensuring smooth service, strong communication, and high-quality execution across all areas
- Drive sales through promotions, activations, upselling, and a strong understanding of guest trends and behaviours
- Manage labour costs, rosters, stock, and wastage to meet financial targets and improve profitability
- Ensure consistent food quality, presentation, and service standards, working closely with the Chef
- Maintain compliance with food safety, liquor licensing, and health & safety requirements
- Support and deliver events, community activations, and brand partnerships that bring energy to the venue
- Build a positive, inclusive team culture focused on development, engagement, and performance
- Lead from the front, creating a welcoming, social, and energetic environment for guests and team members alike
Qualifications
What We’re Looking For
- Previous leadership experience in a fast-paced hospitality environment (restaurant, bar, hotel, or lifestyle venue)
- Strong knowledge of food, beverage, and bar operations, with confidence across both service and kitchen environments
- Commercial mindset with experience managing labour, stock, and cost control
- A natural leadership style with the ability to coach, motivate, and develop teams
- Passion for delivering exceptional guest experiences with a vibrant, community-focused approach
- Strong organisational skills and the ability to manage multiple priorities in a dynamic environment
- Confidence handling guest concerns and resolving issues professionally
- Sound knowledge of food safety, hygiene, and responsible service of alcohol (LCQ or willingness to obtain)
- High energy, hands-on attitude with a willingness to jump in and support the team wherever needed
- Interest in local events, trends, and creating engaging guest experiences
Additional Information
We're sure you know the song:
- First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
- Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
- Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.
JO&JOE Benefits:
- Staff meal while on shift
- Uniform provided and laundered
- International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Ennismore/ Accor
- Annual reward of a free night's accommodation at the hotel and additional perks!
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
