Guest Service Agent

Why work for Accor?

The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.

Key Responsibilities

• Manage arrivals and departures of everyone visiting our hotel
• Provide exceptional guest service by responding to guest requests efficiently and courteously
• Maintain a high level of professionalism and accuracy with all accounting functions
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift

To be successful as our next Guest Service Agent:

• You are interested in self-development and furthering your hospitality career.
• Deliver service excellence, from check in to check out and everywhere in between
• You are passionate, curious, innovative and knowledgeable to enhance our guest experience.
• Often be the first point of contact for guests and visitors.
• Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts.
• You want “ownership” and a sense of autonomy in your day to day operations.
• Focused on building a culture of team work and exceptional service.
• Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask.
• The ability to work under pressure and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A passionate person who is able to make both their colleagues and guests smile
• Someone with apparent energy and a positive attitude, that they will bring with them to every single shift

What is in it for you:

Benefits Your Way:

• The opportunity to Work Your Way across the much-loved Accor Brands
• Discounted Accommodation and F&B in Accor hotels worldwide from Day 1
• ASR & Tenure Milestone recognition
• Accor partnership discounts
• Employee Assistance Programs and much more!

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.