- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Melbourne on Collins, Melbourne, Australia
__jobinformationwidget.freetext.ExternalReference__
REF65389H
Luxury Services Manager
Region
Luxury & Lifestyle
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.
PROPERTY DETAILS
- 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Join Our World of Excellence: Luxury Service Manager
Are you passionate about creating unforgettable experiences? Do you have a flair for impeccable service and a vision for luxury that exceeds expectations? We invite you to bring your expertise to Sofitel Melbourne On Collins, where elegance meets extraordinary.
About the Role:
As Luxury Service Manager, you will oversee the full spectrum of guest relations, ensuring every interaction reflects the highest standards of luxury and discretion. You will champion personalized service, foster a culture of excellence, and ensure our most discerning guests feel not only welcomed, but truly at home.
Key Responsibilities:
- Leading and mentoring a team of service professionals, instilling a deep commitment to excellence.
- Managing VIP services, special requests, and bespoke experiences with meticulous attention to detail.
- Collaborating across departments to ensure seamless and sophisticated guest journeys.
- Innovating and enhancing service standards in line with the evolving expectations of luxury clientele.
Why Join Us
At Sofitel Melbourne on Collins, you’ll be part of a brand that celebrates “art de vivre” the art of living and where your passion for hospitality will be nurtured and celebrated.
Apply Now
If you’re ready to redefine luxury and create unforgettable moments, we invite you to apply and be part of something truly magnifique.
- Proven leadership in a luxury hotel or hospitality environment
- A deep understanding of the expectations of guests
- Exceptional interpersonal and communication skills
- Poise, professionalism, and an eye for detail
- A proactive, creative mindset with a commitment to excellence
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
RIXOS RIXOS PHU QUOC ISLAND VIETNAM, Phu Quoc, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Phu Quoc
Job Category
Rooms
Description
We are seeking a highly organized and customer-focused Housekeeping Manager to join our team in the beautiful island of Phu Quoc, Vietnam. As the Housekeeping Manager reporting to the Director of Hous
Reference
ea96ba22-3920-412c-9108-baffe21be66b
Expiry Date
01/01/0001
Salary
Location
Fairmont Tokyo (OPENING 1 JULY 2025), Tokyo, Japan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Tokyo
Job Category
Rooms
Description
Are you passionate about dogs and have a talent for customer service? We're seeking a friendly and enthusiastic Canine Ambassador to join our team in Tokyo, Japan. In this unique role, you'll be the f
Reference
41a3bfc0-b490-4511-a9a7-ce13564342b8
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS PHU QUOC ISLAND VIETNAM, Phu Quoc, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Phu Quoc
Job Category
Rooms
Description
We are seeking an exceptional Guest Relations Manager to join our team in the beautiful island paradise of Phu Quoc, Vietnam. As the face of our hotel, you will play a crucial role in ensuring our gue
Reference
cb535292-478a-495d-af28-dc02b601216e
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS PHU QUOC ISLAND VIETNAM, Phu Quoc, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Phu Quoc
Job Category
Rooms
Description
We are seeking a highly skilled and customer-focused Front Office Manager to join our team in the beautiful island of Phu Quoc, Vietnam. As the Front Office Manager, you will be responsible for overse
Reference
43940ee7-ee97-453e-a95e-590d6e54828f
Expiry Date
01/01/0001
Salary
Location
, Manila, Philippines
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Manila
Job Category
Rooms
Description
Leadership skills – collaborative, enabling, and entrepreneurial.High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.Handle guest c
Reference
fee41b26-b11f-493f-a31f-1825ef63355b
Expiry Date
01/01/0001
Salary
Location
ibis Singapore on Bencoolen, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The Housekeeping Manager holds a critical position responsible for upholding the highest standards of cleanliness, guest service, and team performance across guest rooms and public areas. This role de
Reference
835f60bc-663d-4004-b695-ffc8a9fe501f
Expiry Date
01/01/0001
Salary
Location
, Dubai, United Arab Emirates
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
• Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills • Responsible and accountable for the logging of and correct, prompt and efficient
Reference
33e5df40-6075-4b39-ad9e-5c836f3109c6
Expiry Date
01/01/0001
Salary
Location
Mercure Sydney Blacktown, Arndell Park, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
We are seeking an energetic and enthusiastic Part Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the s
Reference
89b40d10-249b-4697-bd0b-66cb62b27c63
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Stamford Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departmentsAnswer all telephone calls within 3 rings and d
Reference
1bc205ab-d8e9-43c9-b0a4-79882ad37684
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The Chief Butler is the visionary leader of the Butler department, setting the tone and standard for ultra-luxury, emotionally resonant guest service. As the highest-ranking Butler position, the Chief
Reference
a951a547-865c-4a69-a607-8c585dba1a83
Expiry Date
01/01/0001