- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Jasper Park Lodge, Jasper, Canada
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REF61741Q
Assistant Front Office Manager
Region
Luxury & Lifestyle
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Assistant Front Office Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!
Salary Range: $50,000 -$55,000 per annum
Your Job Duties Include:
- Providing day to day operational and managerial support for Front Desk, Concierge, Personalized concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
- Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
- Training, inspiring, developing, and recognizing Front Office colleagues
- Assisting guests regarding hotel facilities in an informative and helpful way
- Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
- Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
- Driving GOP through meeting or exceeding upgrade, upsell goals
- Completing other duties as assigned
Your experience and skills include:
- Previous 1 year leadership experience at a luxury setting required
- Previous Customer Service Experience required
- Previous Opera PMS experience required
- Computer literacy in Microsoft Windows applications required
- Must have a valid Full Canadian Driver’s License
- Excellent knowledge of Front Office and Hotel procedures asset
- General knowledge of key departments, including Housekeeping and Maintenance an asset
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation assistance provided
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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