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  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Rooms

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Fairmont Chateau Lake Louise, Lake Louise, Canada

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REF71868I

Spa Concierge

Region

Luxury & Lifestyle


Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!


Job Description

As a Spa Concierge at Fairmont Hotels & Resorts, you will be the first point of contact for our guests seeking relaxation and rejuvenation. You will deliver a warm and welcoming experience while coordinating spa bookings, assisting with guest inquiries, and supporting smooth daily spa operations. Your genuine care, attention to detail, and commitment to wellness will set the tone for a memorable spa journey.

Position Type: Permanent
Pay Rate: $20.03/hour
Start Date: July 2025

Job Duties:

  • Manage spa bookings, confirmations, and scheduling of treatments using the spa software system.
  • Handle guest concerns with professionalism and escalate when necessary.
  • Provide detailed information about spa services, products and facilities.
  • Strictly enforce the privacy and confidentiality of guest information.
  • Maintain cleanliness and presentation of the reception and waiting areas.
  • Promote retail products and upsell treatments when appropriate.
  • Assist with linen stocking, laundry and spa cleaning.
  • Communicate with all other departments within Fairmont Chateau Lake Louise to ensure effective and efficient management of operations

Qualifications

  • Previous customer service or front desk experience, preferably in a spa or hospitality environment.
  • Proficient in Microsoft Office and spa management systems (e.g., Book4Time).
  • First Aid certificate (including CPR) an asset.

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.


Additional Information

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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