- Full-Time
- Temporary
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF34847S
Duty Manager
Region
MEA SPAC
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Purpose
This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
Team Management
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Motivates and provides a work environment which brings out the best in team members
Profile
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Possess skills of leadership, developing, strategic thinking, problem solver.
- Excellent communication.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and always professionally groomed.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Rixos Premium Magawish Suites and Villas, Hurghada, Egypt
Experience Level
Student
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Hurghada
Job Category
Rooms
Description
Responsible for pick-up and delivery of guest laundry.Collects laundry and dry cleaning bags from guest rooms and ensures that guest name, room number and laundry pieces are listed.Counts and verifie
Reference
bbfa9479-2ee0-4310-9161-34f5cf7eaf55
Expiry Date
01/01/0001
Salary
Location
Swissôtel Al Maqam Makkah, Makkah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Makkah
Job Category
Rooms
Description
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction - Respond to guests needs and anticipate their unstated
Reference
4beb94ac-cced-4d48-9dfe-82cc9bfa6592
Expiry Date
01/01/0001
Salary
Location
Swissôtel Al Maqam Makkah, Makkah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Makkah
Job Category
Rooms
Description
Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: Provide and dispatch immediate actions to all guest concerns.En
Reference
822a2702-5b73-4adf-982b-5fa4cd0dc9b8
Expiry Date
01/01/0001
Salary
Location
Swissôtel Al Maqam Makkah, Makkah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Makkah
Job Category
Rooms
Description
Summary of Responsibilities: Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly an
Reference
e26f9c88-8b55-4f21-bc27-d3528ad88166
Expiry Date
01/01/0001
Salary
Location
Pullman Budapest, Budapest, Hungary
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Budapest
Job Category
Rooms
Description
A szállodai szobák és fürdőszobák takarítása a márka elvárásainak megfelelő színvonal betartásával A folyosók, a közös helyiségek, a raktárak tisztán- és rendben tartása.A vendég eseti kéréseinek (pl
Reference
6e01f206-58eb-4033-81e8-d59fe30f98c1
Expiry Date
01/01/0001
Salary
Location
Pullman Budapest, Budapest, Hungary
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Budapest
Job Category
Rooms
Description
Munkáddal biztosítod a vendégek zavartalan és színvonalas kiszolgálását, aktívan hozzájárulsz a tökéletes vendégélményhezProfesszionális szinten látod el a szállodai recepciós feladatokat éjszakai mű
Reference
ad8a9d44-3f1b-42fe-b304-0456907a1cb9
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Rooms
Description
PURPOSE OF POSITIONTo maintain to the required standard of all linen, uniforms and fabrics used in the hotel by guests and staff.KEY ROLES & RESPONSIBILITIESRepairing of all flat work i.e. bed linen,
Reference
8ff3628e-03e5-4493-bdee-2c8453239cf9
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Rooms
Description
Operates Washing Machine, Dryer Machine, Pressing machine and basic knowledge in Dry cleaning Machine.Sorts F&B table napkins and table cloths according to their classificationWell informed in differe
Reference
e9f1f8b7-a234-45ff-8ee9-a56e2d9883ee
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Rooms
Description
The Laundry Supervisor will oversee the daily operations of laundry department. He/She will ensure that all linens, uniforms, and guest laundry are cleaned, maintained, and delivered efficient
Reference
6b0c03cf-48dc-422c-b227-b6ab85698496
Expiry Date
01/01/0001
Salary
Location
Swissôtel Corniche Park Towers Doha (Opening Dec 2025), Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha, Qatar. As the leader of our bell staff, you will play a crucial role in ensuring exceptional gues
Reference
0c09d61d-0672-4a7d-834d-37ef44f06568
Expiry Date
01/01/0001