- Full-Time
- Permanent
- MOVENPICK
- Rooms
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Mövenpick Cairo Media City, 6th of October City, Egypt
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REF59247N
Telephone Operator
Region
MEA SPAC
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate guest rooms, hotel departments, or external parties.
- Place outgoing calls as requested by guests or staff.
- Take and relay messages accurately.
- Provide information about hotel services, facilities, and local attractions.
- Handle guest requests for wake-up calls.
- Assist guests with placing long-distance or international calls.
- Respond to guest inquiries and resolve any telephone-related issues.
- Operate the hotel's telephone switchboard or PBX system.
- Monitor and maintain the telephone system.
- Handle emergency calls and follow established procedures.
- Maintain accurate records of calls, messages, and wake-up call requests.
- Log any telephone system malfunctions or issues.
- Maintain a professional and courteous demeanor at all times.
- Provide excellent customer service to all callers.
- Handle guest complaints or concerns in a calm and efficient manner.
Bachelor's degree in hospitality or equivalent
Previous experience in a similar role is preferred
Excellent verbal communication skills.
- Strong listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using telephone systems and switchboards.
- Basic computer skills.
- Ability to multitask and prioritize tasks.
- Strong attention to detail.
- Fluency in English
- Ability to work independently and as part of a team
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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