Company Description
Your team and working environment:
Pullman is a five-star hotel, with premium facilities including, gym, swimming pool, sauna, car park and two kitchens which look after PARC Brasserie & Bar, Executive Club Lounge, In Room Dining, and a growing conference and events department.
Job Description
A Career that lets your passion shine
As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include:
- Organize the daily operations of the Food & Beverage team
- Ensure 5-star service quality across all F&B areas including our Restaurant, Conference and Events, In-Room Dining, and Bar
- Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations
- Communicate feedback and key information to the Food & Beverage leadership team
- Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
- Lead by example and conduct team training to align with premium brand and service standards
- Collaborate with the culinary team to support with menu implementation and delivery
- Monitor rosters and staffing schedules to meet operation requirements
Qualifications
What you will bring to the role:
- Minimum 2 years’ experience in Food & Beverage, preferably within a premium hotel environment
- A passion for hospitality and delivering exceptional service
- Enthusiasm for high-quality food and beverage experiences
- Strong communication skills with a focus on people and teamwork
- Emotional intelligence and excellent communication skills
- Staff rostering and scheduling experience
- Excellent leadership and team working skills
- Ability to problem solve in a fast-paced environment, and resolve guest complaints
- Knowledge of health and safety regulations food handling best practices
- Proven ability to lead highly motivated and engaged teams
- Understanding of food and beverage operations, inventory and ordering
- A hands-on leader who sets the example, motivates the team, and fosters excitement in the workplace
- A strong sense of ownership and a desire to grow within the company
- Flexibility to work various shifts across different meal periods, weekends, and public holidays
- Successful candidates will need to produce an Australian National police clearance upon offer.
- A valid RSA in SA (RP Badge is a bonus)
- WSET qualification is an asset
Additional Information
What are the benefits?
We believe that work should be fun, for you and our guests, and give you opportunities to learn and grow yourself and others. As Australia’s largest hotel network we can offer great staff benefits such as international hotel discounts, discounts at our many partners including Samsung, Apple, Medibank and more, and extensive career opportunities.
- ALL Heartist, Employee benefit card, offering discounted rates in Accor and partners worldwide
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Duty Meal
- Laundered uniform
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
