Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Deliver consistent and memorable service to all our guests.
- Connect and work together with your team to ensure every guest leaves with a wish to return.
- Be a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.
- Serve guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar).
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly and approach.
- Develops employees' motivation and team spirit by creating a good working atmosphere
- Integrates and trains employees, providing support for skills development
- Ensures that employees are well presented (uniforms, personal hygiene etc.)
- Helps employees improve their skills and provides support
- Ensure all mandatory training are completed
- Manages the products available for guests
- Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
- Keeps an inventory of equipment and tracks items coming in and out.
Qualifications
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Additional Information
If you feel you are the right candidate for the role, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the Mercure Hawkwell House, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
