- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Hotel Macdonald, Edmonton, Canada
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REF58693F
Fairmont Gold Supervisor (Luxury Front Desk)
Region
Luxury & Lifestyle
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
At Fairmont Hotel Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and it’s Guests.
Reporting to the Fairmont Gold Manager, your essential job functions include, but are not limited to:
- Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
- Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
- Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services
- Must be available for shift work including weekends, mornings, and evenings.
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Other duties as assigned
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Ability to work well under pressure in a fast paced environment
- Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
- Constant sitting, standing and walking throughout shift
- On occasion must be physically able to lift guest luggage and assist to guest room
- Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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