Housekeeping Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics. This role requires a hands-on leader with strong attention to detail, excellent team management skills, and the ability to drive productivity while maintaining luxury service levels.

Duties and Responsibilities:

Operational Leadership:

• Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.

• Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.

• Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.

• Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.

Team Management & Development:

• Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.

• Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.

• Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.

• Foster a positive work environment, promoting teamwork, motivation, and accountability.

Guest Service Excellence:

• Address guest inquiries and concerns related to housekeeping services promptly and courteously.

• Manage guest preferences, such as allergies, special requests, or VIP services.

• Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.

Inventory & Budget Management:

• Maintain par stock levels of all linen, guest amenities, and cleaning supplies.

• Manage departmental expenses and control costs through efficient use of materials and labor.

• Identify and recommend cost-saving initiatives without compromising quality.

Compliance & Safety:

• Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.

• Ensure proper handling and maintenance of housekeeping equipment and tools.

• Lead safety drills, chemical handling training, and ergonomic awareness sessions.

Collaboration & Reporting:

• Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.

• Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.

• Participate in management meetings and contribute to hotel-wide service improvement initiatives.

Qualifications:

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred

• Diploma or certification in housekeeping operations or hotel management is an advantage

• Minimum 3 years of experience as Housekeeping Manager or in similar position 

• Strong leadership and team management skills

• Ability to manage budgets, control inventory, and ensure cost-efficiency

• Knowledge of housekeeping procedures, cleaning equipment, and chemicals

• Familiarity with health & safety standards and hygiene regulations

• Strong communication and interpersonal skills

Experience is an asset
Fluency in English


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.