- Full-Time
- Permanent
- MOVENPICK
- Executive & Hotel Management
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel and Hotel Apartments Ghala Muscat, Al Azaiba South, Oman
__jobinformationwidget.freetext.ExternalReference__
REF25603Q
Executive Housekeeper
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Planning & Organizing:
- In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed amongst the Housekeeping team.
- Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house area’s throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs.
- In conjunction with the Human Resources Departments and the Housekeeping leadership team manage and drive all recruitment requirements for the department, including ensuring reference checks and where relevant OPQ32’s are undertaken and job descriptions are written and provided to each appointed candidate with their employment agreement.
- Implement manage and drive quarterly performance appraisals for all employee’s within Housekeeping, including writing succession and learning and development plans for all employee’s which are aligned with the Human Resource/Learning and Development departments strategic objectives.
- Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP’s), including implementing processes to monitor and measure the same.
- In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts and monitor and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
- Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures, including ensuring ‘moving around time’ (MAT) is factored into productivity calculations.
- Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality.
- Conduct market research and advise on new products and equipment within the market which would benefit the Department and the Hotel.
Operations:
- In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors employee’s in line with the departmental standard operating procedures.
- Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
- Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to provide feedback and recommendations which you must follow up on.
- Lead department’s daily briefings and monthly employee meetings ensuring all employees are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.
- Possess a complete understanding of and at all times adhere to the Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety, including managing work process flows to ensure a safe, productive and injury free work environment for all employees.
- Drive the positive performance of the Housekeeping team, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Human Resources team.
- Ensure all team members are aware of all room revenue and department productivity targets and are kept informed of performance results by way of progress charts posted within the department along with regular communication during briefings etc.
- Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members and implement and manage a process to measure the same.
- Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines.
- Actively review guest and employee comments and feedback, communicate this with the team members and implement procedures to enhance guest/employee satisfaction.
- Have full knowledge of all products and services provided by the property and in the local area.
- Actively participate in guest and employee events as and when requested.
- Ensure daily shift handovers are conducted in a professional and constructive manner.
- Review daily reports to ensure system is being maintained as per company policies and procedures.
- Manage and coordinate any redecoration or replacement of guest room upholstery, furniture, fixtures and equipment.
- Inspect all Front and Back of House area’s on a daily basis to ensure cleanliness and presentation standards are maintained.
- Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards.
- Monitor and reports the upkeep of all assets including FF&E and OS&E to the Executive Assistant Manager.
- Manage and monitors effective usage of guest room supplies and amenities.
- Manage and maintain a good understanding of the property management system and ensure the Housekeeping leadership team is conversant in the housekeeping reports and allocation modules.
Administration:
- Work closely with the Finance department to produce monthly financial reports timely & accurately.
- Review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner /guest satisfaction levels as well as employee productivity and satisfaction.
- Monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.
Planning & Organizing:
- In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed amongst the Housekeeping team.
- Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house area’s throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs.
- In conjunction with the Human Resources Departments and the Housekeeping leadership team manage and drive all recruitment requirements for the department, including ensuring reference checks and where relevant OPQ32’s are undertaken and job descriptions are written and provided to each appointed candidate with their employment agreement.
- Implement manage and drive quarterly performance appraisals for all employee’s within Housekeeping, including writing succession and learning and development plans for all employee’s which are aligned with the Human Resource/Learning and Development departments strategic objectives.
- Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP’s), including implementing processes to monitor and measure the same.
- In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts and monitor and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
- Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures, including ensuring ‘moving around time’ (MAT) is factored into productivity calculations.
- Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality.
- Conduct market research and advise on new products and equipment within the market which would benefit the Department and the Hotel.
Operations:
- In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors employee’s in line with the departmental standard operating procedures.
- Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
- Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to provide feedback and recommendations which you must follow up on.
- Lead department’s daily briefings and monthly employee meetings ensuring all employees are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.
- Possess a complete understanding of and at all times adhere to the Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety, including managing work process flows to ensure a safe, productive and injury free work environment for all employees.
- Drive the positive performance of the Housekeeping team, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Human Resources team.
- Ensure all team members are aware of all room revenue and department productivity targets and are kept informed of performance results by way of progress charts posted within the department along with regular communication during briefings etc.
- Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members and implement and manage a process to measure the same.
- Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines.
- Actively review guest and employee comments and feedback, communicate this with the team members and implement procedures to enhance guest/employee satisfaction.
- Have full knowledge of all products and services provided by the property and in the local area.
- Actively participate in guest and employee events as and when requested.
- Ensure daily shift handovers are conducted in a professional and constructive manner.
- Review daily reports to ensure system is being maintained as per company policies and procedures.
- Manage and coordinate any redecoration or replacement of guest room upholstery, furniture, fixtures and equipment.
- Inspect all Front and Back of House area’s on a daily basis to ensure cleanliness and presentation standards are maintained.
- Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards.
- Monitor and reports the upkeep of all assets including FF&E and OS&E to the Executive Assistant Manager.
- Manage and monitors effective usage of guest room supplies and amenities.
- Manage and maintain a good understanding of the property management system and ensure the Housekeeping leadership team is conversant in the housekeeping reports and allocation modules.
Administration:
- Work closely with the Finance department to produce monthly financial reports timely & accurately.
- Review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner /guest satisfaction levels as well as employee productivity and satisfaction.
- Monitor and keep updated all records and schedules relating to departments operating performance, quality assurance/control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.
Mӧvenpick Hotel & Apartments Ghala Muscat is the embodiment of modern luxury. A world-class 5-star hotel offering you renowned Omani hospitality complemented by Movenpick’s philosophy of doing ordinary things extraordinarily. The hotel features 282 hotel rooms and suites, and 58 hotel serviced apartments designed with your utmost comfort in mind.
There are four restaurants and bars on-site offering distinct gastronomical journeys. We have 3 elegant meetings and events venues and our stunning ballroom that can take up to 500 guests is ideal for conferences and weddings.
Mӧvenpick Hotel & Apartments Ghala Muscat is perfect for both business and leisure travelers. Offering state-of-the-art leisure facilities including a spa with rooftop infinity pool and scenic fitness centre. The hotel is part of a design-led upscale mixed-used development in Muscat’s commercial hub, Ghala Heights that includes a four-storey podium comprising three floors of office spaces and a high-ground floor retail zone. Adjacent to the Sultan Qaboos Highway and 12 minutes away from Muscat International Airport and Oman Convention & Exhibition Centre.
Meet Florian, the General Manager in Switzerland
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Housekeeping Attendant (Full Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfo
Reference
136d4d09-ff7e-4336-b154-1e9a7492a175
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
San Diego
Job Category
Talent & Culture
Description
Reporting to the Director of Talent & Culture the Assistant Director is a team builder and supports all leaders and colleagues within the hotel, ensuring company policies, Fairmont Grand Del Mar opera
Reference
2704bd78-9e16-4db1-bf08-46afd6ad0c7b
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Are you ready to supervise the most magical time of the year? The princess is looking for a Supervisor to keep things festive, fun, and orderly for our annual Christmas Event! The Supervisor role is a
Reference
a78b924d-2438-43c8-8b6a-cfce7cbf9901
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Are you ready to supervise the most magical time of the year? The princess is looking for a Supervisor to keep things festive, fun, and orderly for our more than 250 thousand Christmas revelers this y
Reference
c592b48c-76f2-4b2a-9dd6-e224e0d3b3a1
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Do you have a heart full of jingle bells and a passion for spreading yuletide joy? Get ready to sprinkle holiday magic like confetti and make our guests' Christmas dreams come true! We're on the looko
Reference
4f16d0ec-2d93-4533-9397-b1a605b22c36
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Skate into a new job! Come work at North Scottsdale’s only outdoor real ice, ice rink, where you will be skating through the holiday while getting pay! Join our friendly, festive team of hospitable h
Reference
eaf436e7-5d23-4844-bb33-fcf8e2e144cc
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Ride the rails down to the Princess! Come work at the one and only train park at the Fairmont Scottsdale Princess, where you will choo choo through the holiday! Join our friendly, festive team of hos
Reference
7ef6c90e-ff56-45df-8dd1-578220d36211
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Do you want to light up the night for our guests? Dance and play the night away as part of our Signature Character team! We are looking for actors to play the role of our Signature Mascot Characters f
Reference
d8556dbb-e577-4f29-8f2f-9404bab64edd
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
San Diego
Job Category
Talent & Culture
Description
Director of Training and DevelopmentAs the Director of Training & Development you will be responsible for overseeing and implementing all aspects of training at Fairmont Grand Del Mar. You’ll work col
Reference
6c24dce6-70b8-4e12-b03f-15de8df0aff8
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Scottsdale
Job Category
Wellness & Recreation
Description
Got the gift of greetings? Come say hi and join our friendly, festive team of hospitable holiday helpers at the Princess this year! We are looking for fun energetic multi taskers with a passion for cr
Reference
860d27fb-9481-47cb-8d7f-b9c4ea094415
Expiry Date
01/01/0001