General Manager

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

We are seeking a dynamic and visionary General Manager to lead our operations in Novotel Almaty City Center, Kazakhstan. As the primary strategic business leader, you will be responsible for driving overall performance, ensuring customer satisfaction, and achieving financial goals while fostering a collaborative and innovative work environment.

• Develop and implement strategic plans to optimize revenue and profitability
• Lead and motivate a high-performing team to deliver exceptional customer service
• Oversee all aspects of operations, including finance, human resources, sales, and marketing
• Analyze market trends and competitor activities to identify growth opportunities
• Ensure compliance with local regulations and company policies
• Build and maintain strong relationships with key stakeholders, including clients and partners
• Drive continuous improvement initiatives across all departments
• Manage budgets and financial performance to meet or exceed targets
• Cultivate a positive company culture that promotes innovation and employee engagement
• Represent the company at industry events and in the local business community

• Proven experience as a General Manager or similar senior leadership role
• Bachelor's degree in Business Administration, Hospitality Management, or related field
• Strong financial acumen with experience in budgeting and financial management
• Excellent leadership and team-building skills
• Outstanding communication and negotiation abilities
• Analytical mindset with a data-driven approach to decision-making
• Customer-focused attitude with a commitment to delivering high-quality service
• Proficiency in strategic planning and implementation
• Ability to thrive in a fast-paced, dynamic environment
• Fluency in English. Knowledge Kazak, and Russian languages will be an advantage
• Track record of driving innovation and implementing process improvements
• Strong problem-solving skills and ability to make decisive actions
• Experience in change management and organizational development

Novotel Almaty City Center is a contemporary 4-star hotel situated in the heart of Almaty, Kazakhstan.

Rooms:

The hotel features 190 well-appointed guest rooms and suites designed for both business and leisure travelers.

Outlets:

• Le Resto: This restaurant offers a blend of authentic Kazakh cuisine and international dishes in a modern setting. Guests can enjoy a lavish buffet breakfast and a diverse à la carte menu throughout the day.

• N Arena: Located in the lobby, N Arena is a lively bar ideal for sports enthusiasts and casual gatherings, serving signature cocktails and snacks.

• Wellness Center: Guests have access to an indoor swimming pool, sauna, and a 24/7 fitness center. ​