- Full-Time
- Permanent
- MONDRIAN
- Executive & Hotel Management
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Mondrian Mexico City Condesa, Mexico City, Mexico
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REF71113K
Director of Operations
Region
Luxury & Lifestyle
A Modern Tale of Culture in the Heart of La Condesa
Perfectly located at the intersection of two must-visit, culture-rich neighborhoods, Mondrian Mexico City Condesa invites guests to experience a vibrant energy, captivating design, and a truly immersive spirit.
Surrounded by art galleries, lively parks, and a constantly evolving culinary scene, the hotel captures the city’s creative soul through dynamic spaces, local essence, and an unmatched cultural spirit.
Inside the masterpiece by renowned architect José Luis Benllinure, a vivid mural by Ara Starck sets the tone in each of the 183 rooms and suites: a hint of discoveries to come and a focal point amid serene, modern décor.
¡Your Purpose!
Ensure the hotel operates efficiently and delivers high-quality services to guests, while remaining aligned with the strategic goals set by Hotel Management. Key competencies required include: leadership skills, management, customer service, and a strong understanding of hotel operations in areas such as Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry.
¡Your Role in Action!
Supervise and coordinate the hotel’s daily operations, including Housekeeping, Front Office, Guest Service, Maintenance, Security, and Laundry departments.
Foster a positive and motivating work environment.
Implement and uphold policies and procedures to ensure service quality and guest satisfaction.
Assist in developing and managing the hotel’s budget, monitoring expenses, and ensuring operations remain within set limits.
Address and resolve guest complaints or issues effectively, ensuring a positive and memorable experience for all customers.
Analyze and evaluate operational processes and propose improvements to enhance efficiency and profitability.
Report directly to the General Manager, providing updates on hotel performance, operations, and new initiatives.
Ensure the hotel complies with all relevant health, safety, and labor regulations.
Who Are You?
Studies in hotel management, tourism, operations management, or a related field.
Previous experience of at least 3 years in a luxury hotel role with a background in Rooms.
Strong leadership and team management skills, with the ability to inspire and develop staff.
Knowledge of hotel management software and reservation systems.
Excellent verbal and written communication skills in both the local language and English.
Commitment to guest satisfaction and the ability to effectively resolve issues.
Ability to analyze operational and financial data and make informed decisions based on those insights.
Familiarity with the legal standards and regulations governing hotel operations.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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