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  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Administration & Support

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Fairmont Mumbai (Opening Soon), Mumbai, India

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REF23973N

Executive Assistant to General Manager

Region

Luxury & Lifestyle



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  Main Duties:

      Administration

  • Provides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
  • Types, files and upkeeps all private and confidential matters related to the department.
  • Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
  • Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.
  • Prepares and circulates the minutes of the meetings.
  • Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
  • Makes copies of correspondence or other printed matters.
  • Prepares outgoing mail.
  • Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
  • Monitors and maintains the proper appearance of the office area.
  • Handles outgoing mails by courier.
  • Makes and confirms appointments for the General Manager.

 

Customer Service

 

  • Provides assistance & support to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Greets visitors, ascertains nature of business, and directs visitors appropriately.

 

     Other Duties

  • Attends and contributes to all training sessions and meetings as required.
  • Exercises responsible behavior at all times and positively representing the hotel team.
  • Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
  • Ensures high standards of personal presentation and grooming.
  • Carries out any other reasonable duties and responsibilities as assigned.

 

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

 

 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.


Qualifications

  • Freshers are Welcome
  • 1-2 years of experience in internal and external communication, corporate identity management and public relations management,
  • Experienced in event and event management,
  • Effective communication, relationship development skills, strong representation skills,
  • Creative, innovative, dynamic, result-oriented and self-motivated,
  • High organizational planning, follow-up, presentation and reporting skills,
  • Able to use MS Office programs at an advanced level and have knowledge about special programs for their work,
  • Fluent in spoken and written English.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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