Company Description
Located right in the heart of Perth's vibrant West End CBD on Murray Street, ibis Perth is a fast-paced, recently refurbished 4-star hotel where work meets play. Just steps away from the Murray and Hay Street malls, the RAC Arena, and the city’s best nightlife, we offer our business and leisure guests 192 contemporary rooms, lively social hubs like the Chelsea Bar, and versatile event spaces.
At ibis Perth, we pride ourselves on an inclusive, informal, and high-energy atmosphere. We believe that hospitality is a "work of heart." As part of the global Accor network, we offer our team a supportive, dynamic culture with endless local and international career growth opportunities. If you love connecting with people and bringing positive energy to work every day, you’ll fit right in!
Job Description
As the Duty Manager, you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department, ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.
Key Responsibilities:
- Supervise, support, and train Front Office Team Members to ensure service excellence and operational efficiency.
- Lead by example, delivering warm, professional, and knowledgeable service to every guest.
- Address and resolve guest concerns or service issues promptly and professionally, ensuring guest satisfaction.
- Oversee hotel operations during your shift, acting as the main point of contact for any escalations or urgent matters.
- Ensure compliance with hotel policies, safety procedures, and brand standards.
- Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports.
- Implement initiatives to enhance team engagement, productivity, and service quality.
- Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
- Collaborate with other departments to ensure smooth daily operations and a seamless guest experience.
- Be flexible to work a rotating 7-day roster, including morning, evening, and overnight shifts as required.
Qualifications
We are looking for a well-presented, professional, and service-driven individual with a strong passion for hotel operations. You thrive in a fast-paced environment, demonstrate strong leadership, and have the ability to make quick, informed decisions.
Qualifications & Experience:
- Minimum 2 years’ experience in a similar role (e.g., Front Office GSA, Supervisor, or Duty Manager).
- Strong problem-solving and decision-making skills.
- Exceptional customer service and leadership abilities, with a passion for mentoring and motivating teams.
- Excellent time management and multi-tasking skills.
- Experience with Opera PMS (preferred but not essential).
- Availability to work across a flexible 7-day roster.
This is an exciting opportunity for a motivated hospitality professional looking to grow within a dynamic and supportive team.
What’s in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning and development programs through Accor Academies.
- Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
- Opportunity to make a difference through our Corporate Social Responsibility initiatives.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Apply now to embark on a rewarding career journey with Accor!
