Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Mayakoba
Fairmont Mayakoba is a luxury resort located in the Riviera Maya, Mexico, surrounded by tropical nature, mangroves, and white-sand beaches in an exclusive setting. Recognized with the prestigious AAA Five Diamond designation, the resort features 401 elegant rooms and suites, including beachfront and lagoon-side casitas, offering world-class amenities and exceptional service.
Designed with deep respect for the natural environment and local culture, Fairmont Mayakoba offers a unique balance of modern luxury and sustainable tourism in a breathtaking Caribbean setting.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Mayakoba as our new Director or Sales Leisure to lead our sales operations in Playa del Carmen, Mexico. In this pivotal leadership role, you will oversee all sales activities, drive revenue growth, and build a high-performing sales team dedicated to delivering exceptional leisure experiences. You will be responsible for developing and executing comprehensive sales strategies that align with organizational objectives while maintaining the highest standards of customer satisfaction and service excellence.
- Develop and implement strategic sales plans to achieve revenue targets and market expansion goals across leisure properties and offerings
- Lead, mentor, and motivate a diverse sales team, fostering a culture of excellence, accountability, and continuous improvement
- Analyze market trends, competitor activities, and customer insights to identify opportunities for business growth and market positioning
- Manage sales forecasting, pipeline development, and performance metrics to ensure accurate reporting and data-driven decision-making
- Build and maintain strong relationships with key stakeholders, clients, and partners to drive business development and customer retention
- Oversee pricing strategies, promotional campaigns, and customized packages to optimize revenue and market competitiveness
- Monitor sales performance against KPIs and implement corrective actions to meet or exceed organizational targets
- Collaborate with cross-functional departments including marketing, operations, and customer service to ensure seamless execution of sales initiatives
- Represent the organization at industry events, trade shows, and networking opportunities to enhance brand visibility and generate leads
Prepare comprehensive sales reports and present insights to senior management for strategic planning and decision-making
Qualifications
- Minimum 5+ years of progressive sales leadership experience in the leisure, hospitality, or tourism industry
- Proven track record of successfully leading sales teams and achieving or exceeding revenue targets
- Strong expertise in sales strategy development, business planning, and market analysis
- Demonstrated proficiency in P&L management and financial acumen
- Excellent knowledge of customer relationship management (CRM) systems and sales analytics tools
- Exceptional communication, negotiation, and interpersonal skills
- Strategic thinking with the ability to identify market opportunities and drive business growth
- Experience managing multi-property or multi-location sales operations
- Strong organizational and time management skills with the ability to prioritize competing demands
- Bilingual proficiency in Spanish and English (preferred)
- Experience in luxury or premium leisure market segments (preferred)
- Familiarity with international sales practices and diverse market dynamics (preferred)
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
