Director of Revenue - Rixos Ras Al Khaima - New hotel opening

This role is for a new RIXOS property in Ras Al Khaima. 

How will your day be...

Reporting to the General Manager, the Director of Revenue Management is responsible for working with the Revenue Management team in determining strategic goals and tactical efforts, which drive revenue to the hotels. Additionally, the Director of Revenue is responsible for ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotels. This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer investment.

Here are some of the responsibilities that await you;

Planning & Organizing:

• Maximizes hotels RevPAR through a thorough understanding of all booking channels and management of inventory and rate therein.
• Continuous analysis of changing channel distribution models and the impact on consumer booking trends.
• Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
• Liaise with Sales, Reservations and Front Office to ensure yield and revenue management principles are understood and followed
• Operationalizes hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.
• With rate integrity a cornerstone of our pricing strategy, the DRM will maintain rates which promote integrity and which protect the order of long-term customer value.
• Works with Director of Sales & Director of Marketing & Communications to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.
• Monitors transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses changes to, and implements those changes in distribution plan accordingly.
• Develops fundamentals and provides guidelines to maximize revenues related to the sale of catering events, function space and all other revenue streams at the Hotel.
• Completes all rooms and revenue forecasting to accurately project unconstrained demand using Demand Analysis Strategy (DAS).
• Works with DOS and Sales Team members to encourage strategic selection of the right piece of business.
• Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.
• Conduct regular audits of GDS, SellWeb, MFR, Hotel Internet Site, IMM and ODD sites to ensure accuracy in hotel information, rates, packages and availability.
• Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes.
• Prepares materials for the weekly Revenue Management Meetings and follows the Hotel guidelines for meeting content.
• Prepares timely revenue summaries as required by the RM Team.
• Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel RM strategies and understand their role in the plan.
• Adhere to all Hotel Environmental and Health & Safety policies and procedures.
• Provides training to Reservations and Front Desk employees on up-selling and negotiating techniques.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures

What are we looking for....

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

•             Positive Orientation

•             Operational Decision Making

•             Self-Development & Management

Leading Others

•             Developing an Empowered Team

•             Leading an Engaged and Diverse Team

•             Communication

Leading the Business

•             Advocating Guest Passion

•             Business Planning and Analysis

•             Business Improvement and Change 

You should come with the following…

• Degree/Diploma in Revenue Management or Hotel Management
• Working knowledge of Opera, Microsoft Office.
• Strategic thinking combined with the proven ability to move strategy to action are foremost attributes
• Proven experience in analysis and problem solving required.
• Team building skills and proven track record is essential.
• Self-study and independent work ethics are required.
• Highly organized with the ability to manage multiple priorities under time constraints is key to the success of this individual.
• Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word
• Knowledge of PMS and Sales software an asset.
• Minimum of 2 years’ experience as Sales Manager or 3 years’ experience as Front Office or Reservations Manager, or 2 years’ experience in a related area.

Your strengths will include…

• Feeling safe under pressure and like to solve problems in a dynamic environment.
• Being comfortable in a challenging environment where you can just be yourself
• Your ego will be left at the door – and you LOVE helping and collaborating with others
• You thrive on motivation others and providing unconditional support to others
• Having fun at work is you kind of thing.  You work hard but also have fun along the way and enjoy being around your teams

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
• An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

You will report to the General Manager.