Company Description
Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.
Job Description
The Waiter Daily Worker support to provide a smooth and faultless service in Restaurants/Bars for guests and potential guests, support in maximizing their dining experience using technical and individual social skills. Support to provide a warm and friendly welcome.
General Duties
- Know your job and service and be expert in particular area. Effectively learn and to apply job knowledge and technical skills. Work to improve your functional skills for future. Readily share your expertise with others.
- Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Raffles brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed.
- Explain menu, answers enquiries and makes suggestions regarding food, beverage and service to in-house/residence or villa guests.
- Takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Regularly checking guest satisfaction
- Paying attention to and handling special guest needs and requests, anticipating and handling guest needs.
Qualifications
Knowledge and Experience
- Able to speak English
- Minimum of D1 degree in Food & Beverage
- Hotel operational experience is a must
- Have basic Knowledge in food and beverage
Competencies
- Ability to ensure that hotel’s standards, policies and procedures within food & beverage operation are applied.
- Ability to focus and pay attention on details.
- Ability to ensure security and confidentiality of guest and hotel information.
- Knowledge of all product items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
- Bar layout, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
