- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Swissôtel The Stamford Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF50961L
Concierge
Region
MEA SPAC
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Concierge
The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.
Summary of Responsibilities:
Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS
- Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
- Providing directional information, shopping, places of interest, etc
- Handling of Mail and Message and Lost & Found
- Maintaining of brochures of hotel chain as well as places of interest
- Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
- Handle administrative matters pertaining to their respective shift
- Ensuring hotel service standard goals are met
- To assist in any tasks given from time to time
PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS
- Ensure LQA service standards are in practice as set by the hotel at all times
- Able to provide information and assistance to guests as and when required
- Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
- Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
- Lead a Heartist® approach to guest experience/service with the team
CONCIERGE DESK AND MISCELLANEOUS DUTIES
- Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc
- Assist guest with local and foreign governmental rulings, immigration customs visas requirement
- Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
- Familiar with hotel computer interface, property management systems and internet access
- Attend any department and operational meetings
- Handling and investigation of guest requests/complaints
INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM
- Ensure grooming standard set by the hotel at all times
- Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
- Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
- Ensure department compliance with safety and security procedures at all times
- Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
Education
- Minimum GCE ‘O’ Level or equivalent
Experience
- Minimum 2 years experience in the service industry
Language Skills
- Able to read, write and speak English fluently
Skills, Knowledge & Ability
- Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
- Focused on customer service, detail oriented in training, development and performance management
- Responsive to continuous challenges and open to making changes to achieve targeted results
- Build partnerships with other departments to ensure that guests’ needs are attended to promptly
- Must have a friendly and engaging service attitude
- Possess good guest relations skills, confident, clear English
- Interpersonal skills to deal with guests and colleague issues
- Possess drive, initiative and must be able to work independently
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
We are seeking an enthusiastic and professional Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha. As a key member of our hospitality organization, you will play a crucia
Reference
7c852eb5-bd8c-494f-bed8-449550873979
Expiry Date
01/01/0001
Salary
Location
FAIRMONT RESIDENCES FAIRMONT RESIDENCES LA MARINA, RABAT-SAL, Rabat, Morocco
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Rabat
Job Category
Rooms
Description
Rattaché aux Superviseurs d'étage, le / la Housekeeping Attendant aura pour mission principale : d'Assurer l’entretien et la propreté impeccable des chambres et des parties communes conformément aux s
Reference
69e9b28f-6830-4c2a-949f-2a0c2a23c9b6
Expiry Date
01/01/0001
Salary
Location
IBIS BUDGET ORLEANS SUD CO'MET, Saran, Loiret
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Budget SARAN Nord un Réceptionniste Tournant F/H, en CDI à confirmé, à partir du 01 Juin 2025. Bienvenue dans un métier qui vous permet d’être au cœur de la vi
Reference
DLAWA548
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES NICE CENTRE GARE, Nice, Alpes-Maritimes
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
Nice
Job Category
Rooms
Description
Hôtel 3* de marque internationale de 135 chambres, dans le carré d'or de la ville. Nos avantages : Facilement accessible à 3 mn de la gare SNCF de Nice, Avenue Jean Médecin, au cœur de la ville Loc
Reference
LLQGQ748
Expiry Date
01/01/0001
Salary
Location
IBIS THONON CENTRE, THONON LES BAINS
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Hôtel-Restaurant ibis Thonon-Les-Bains 3* 67 chambres Nous recherchons un Réceptionniste Polyvalent (de jour essentiellement et occasionnellement en nuit, avec doublure aussi au bar-restaurant-petit
Reference
YPZDZ454
Expiry Date
01/01/0001
Salary
Location
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Gurugram
Job Category
Rooms
Description
Primary Responsibilities Front Office OperationConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensu
Reference
32dd8f84-3744-4199-9f28-27303d292608
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
HOUSEKEEPING ATTENDANTWe are seeking an Housekeeping Attendant who is passionate about flawless service, has an unfailing attention to detail commitment to attend work as scheduled.Key Responsibilitie
Reference
2fd735ae-5ef8-4a61-88be-b0208cda99c5
Expiry Date
01/01/0001
Salary
Location
Novotel Imagicaa Khopoli, Khopoli, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Khopoli
Job Category
Rooms
Description
GSA-Housekeeping You are at the heart of the hotel! As a GSA- Housekeeping , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a p
Reference
43cdf149-6bde-4a41-b3bc-48216c1cd7b9
Expiry Date
01/01/0001
Salary
Location
Novotel Sydney on Darling Harbour, Pyrmont, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Pyrmont
Job Category
Rooms
Description
As Front Office All Rounder , you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will
Reference
1e8df13c-a13a-43fd-96be-a3aae3a753af
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Front Desk Agent - Full Time First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a mem
Reference
bca39d4d-043e-4429-ab89-c5cf23d2ec51
Expiry Date
01/01/0001