Bell Captain (Full-Time)

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Greets all guests and co-workers with a smile and an appropriate hospitality greeting.
• Positioned at the Bell desk at all times to provide or arrange assistance with guest luggage upon arrival, and departure.
• Tracks luggage as it arrives up the ramp from the Door Person.
• Answers the telephone inquiries promptly.
• Monitors Royal Service Manager System to ensure timely dispatch of all guest calls
• Tracks and records all “Fronts” and “Lasts” in RSM to ensure accurate records are kept of all bellmen movements in the event of follow-up or tracking needs to occur
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. If unable to provide the required assistance, seeks out and refers to another resource for successful completion.
• Maintain communication and favorable working relationships with all fellow employees.
• Applies policy and procedure as set forth to ensure consistency of service and standard of performance.
• Oversees and directs Guest Service staff on a shift basis, ensuring customer satisfaction is consistently obtained, and adherence to service standards are applied
• Organizes and expedites handling of group baggage.
• Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets.
• Records and updates relevant recording logbooks, ensuring daily updates to master key, delivery, and staff attendance logbooks.
• Effectively reviews all daily reports and utilize information systems as E-mail, Pass on sheets, Daily Function listing, Inter office correspondence, VIP list, and act upon requirements in a timely fashion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.

• Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security.
• Reports for duty with professional appearance and dress to standards.

• Champions outstanding service levels amongst the team.

• Strict adherence to all Fairmont and Richey service standards in Bell-person check-in & out policy.
• Provide luggage storage for guests in one of our three storage areas.

• Main checkroom: Located on the East Side of the building beside the east bank of guest elevators.
• FPC Lockup: For valuables like Laptops and electrical equipment.
• Bell Captains Closet

• Awareness and acknowledgment of all our Fairmont President Club Members

• Bellperson experience is an asset
• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Ability to delegate tasks
• Able to prioritize guest requests depending on urgency of each situation
• Loves dealing with the public
• Proven multi-tasker
• Problem solving / guest resolution skills a must!
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Good Command of the English language

What’s in it for you?
• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

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