Assistant Restaurant General Manager

Assistant Restaurant General Manager

Full time, permanent role

The Hoxton is getting ready to open its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.

The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• Supporting the Restaurant General Manager in overseeing this exciting concept.
• Both guest and team experience will be at the heart of all you do. You’ll support your team by leading by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
• Work closely with the Restaurant General Manager to create and plan initiatives and incentives, alongside a strong understanding of the guest booking and profiling system to drive revenue.
• Work closely with the Restaurant General Manager, Head Chef and Sous Chefs so that front of house and back of house are working smoothly, hand-in-hand.
• Coordinate with Restaurant Manager for everyday operation and maintain financial and administrative records.
• Gather customer feedback and recommend improvements.
• Work with the whole F&B team to ensure proper food presentation and proper food-handling procedures.
• Handle guest complaints and ensure satisfaction.
• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.
• Scheduling and maintaining budgeted labour.
• Responsible for the smooth running of service on the floor and bar and safe opening and closing of the restaurant and F&B areas.
• Driving standards throughout the team through implementation of trainings, coaching, feedback and briefings for all team members in the restaurant and bar.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• 2+ years’ experience in a similar restaurant management role in a busy, bustling environment.
• A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions.

• A track record of managing large teams in restaurants, kitchens and bars; you’re a natural at inspiring trust and bringing others along on a journey.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!