Assistant Restaurant and Bar Manager

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• 30 hours per week guaranteed
• $31 to $32 per hour
• 2 Positions

Mercure Queenstown Resort is a beautifully appointed 4-star hotel nestled on the hills overlooking stunning Lake Wakatipu and the Remarkables mountain range. With three diverse food and beverage outlets – Rises Restaurant, South Eatery, and our Lounge Bar – we offer memorable experiences in a truly spectacular setting.

We are seeking two experienced and motivated Assistant Restaurant & Bar Managers to join our Food & Beverage leadership team at Mercure Queenstown Resort. In this role, you will work closely with the Food & Beverage Manager to oversee the day-to-day operations of our outlets, including Rises Restaurant, South Eatery Restaurant, Lounge Bar, Room Service, and Conferencing & Events.

This is a hands-on leadership role where you will be responsible for ensuring smooth service delivery, maintaining high standards of guest satisfaction, and supporting the financial and operational success of the Food & Beverage department.

About the Role

• Provide leadership and operational coverage in the absence of the Food & Beverage Manager.
• Oversee daily service operations across restaurants, bar, room service, and conferencing to deliver exceptional guest experiences.
• Supervise, train, and coach Food & Beverage team members, ensuring service standards, presentation, and compliance are consistently met.
• Assist with workforce planning including rosters, performance management, and recruitment.
• Manage stock control, ordering, and cost management to achieve financial and operational targets.
• Collaborate with the Culinary and Sales & Marketing teams to coordinate menus, promotions, and events.
• Monitor guest feedback and implement service improvements.
• Ensure compliance with licensing, health & safety, hygiene, and hotel brand standards.
• Support financial performance by monitoring budgets, revenue, and cost efficiency.

About you

• A minimum of 3 years previous experience in a supervisory or assistant management role within a hotel restaurant or a high volume hospitality environment. 
• Strong leadership of restaurant, bar and event operations, licensing regulations and cost control. 
• Confident leading a team in a fast-paced environment and ability to motivate and develop a diverse team.
• Excellent leadership, organisational, interpersonal and communication skills. 
• Ability to lead by example and create a positive, team-oriented work culture.
• Ability to work flexible hours, including evening, weekends and public holidays. 
• A valid LCQ certificate and Duty Manager Certificate (or willingness to obtain).

Benefits of working at Mercure QT Resort

• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Meals provided while on duty.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.