Conference & Events Operations Manager

Conference & Events Operations Manager | Mercure Gold Coast Resort

At Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.

A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We are seeking a dynamic and detail-oriented Conference & Events Operations Manager to join our Food & Beverage team at Mercure Gold Coast Resort.

This role is the key to bringing our beautiful newly refurbished Conference & Events spaces to life, through leading and inspiring our team, instilling a culture of guest passion, and driving financial performance.

WHAT YOU WILL BE DOING:

• Planning and executing the delivery of conferences, meetings, weddings, and other special events,
• Reporting to and working collaboratively with the Food & Beverage Services Manager, this role works in partnership closely with the Kitchen and Conference & Events Sales teams to ensure seamless delivery of our guests and their events,
• Drive team development and training in order for the delivery of warm and friendly service, striving for a workplace culture that alights with Accor's values,
• Offering additional support to the Food & Beverage department by way of the outlets: The Green Dining, The Cart, and the seasonal poolside Oasis Bar and Sunset Deck.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• A strong understanding about conference, event and function operations,
• Previous leadership experience in hospitality and/or events with a focus on guest service and team engagement,
• A true leader who is genuinely passionate for providing exceptional customer service, and who is motivated to train and develop a team to share this enthusiasm,
• Excellent communication skills, and high standard of grooming and personal presentation,
• Computer literate with strong administration skills, with experience in MICROS or Simphony POS applications highly regarded,
• The ability and flexibility to work across a seven day rotating roster, including late nights, weekends, and public holidays,
• Currently hold, or be willing and able to obtain, both Responsible Service of Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) certificates.
• Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

WHAT IS IN IT FOR YOU?

• Managerial Salary, paid in line with the Hospitality Industry General Award 2020) + Superannuation.
• Work as part of a highly motivated and skilled team,
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Internal recognition events such as tenure milestones.
• Daily meals provided on shift and free car parking,
• Access to Accor’s Employee Assistance Program,

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.