- Full-Time
- Permanent
- SOFITEL
- Sales & Marketing
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Sofitel Paris Arc de Triomphe, Paris, France
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REF34601F
Assistant.e Responsable Réservation (H/F/X)
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Le Sofitel Paris Arc de Triomphe recherche un(e) Assistant(e) Responsable Réservation en CDI pour rejoindre son équipe commerciale.
C'est dans la joie et la bonne humeur que la Team réservation vous invite à les rejoindre pour une aventure incontournable au sein d'un établissement 5 étoiles en plein cœur de la Capitale et du 8e arrondissement !
Appartenir à cette équipe c'est faire partie d'une belle et grande famille qui vous fait évoluer et grandir.
Vos missions sont les suivantes :
- Vous supervisez le travail quotidien des Ambassadeurs de l'équipe tout en transmettant votre expertise.
- Vous veillez au respect des procédures internes et des standards de qualité de la marque Sofitel.
- Vous veillez à proposer une réponse adaptée aux besoins du client en tenant compte des services proposés par l'hôtel.
- Vous collaborez étroitement avec les services de l'hôtel (Commercial, Revenue Management, Réception).
- Vous veillez au respect des procédures administratives (facturation, annulation) en lien avec les services concernés pour un service clientèle optimal.
- Vous contribuez à la réalisation des objectifs quantitatifs en pratiquant l'upselling.
- Vous contribuez à fidéliser la clientèle par la fiabilité et la qualité des réservations effectuées.
- Vous faites vivre les projets et points d’identité de la marque et du Groupe
- Offrir un accueil chaleureux au téléphone aux clients
- Assurer la prise de réservations individuelles, réception des demandes, enregistrement des réservations, vérification et envoi des confirmations dans le respect des standards de la marque Sofitel.
- Effectuer un contrôle régulier des dossiers de réservation et procéder à la vérification de la validité des garanties fournies
- Maîtriser l’offre tarifaire et les packages proposés par l’hôtel
- Vendre au meilleur tarif les différentes catégories de chambres disponibles
- Respecter et appliquer les politiques tarifaires de l'hôtel
Collaboration avec le Responsable Réservation
Votre expertise reconnue en réservation individuelle, votre souci du détail, votre enthousiasme et votre attitude positive seront essentiels pour vous épanouir dans votre fonction.
- Maîtrise orale et écrite du français et de l'anglais
- Connaissance d'une autre langue étrangère (est un plus)
- Connaissance de systèmes informatiques tels que Opera, Resaweb
- Esprit d'équipe
- Expérience en vente hébergement en hôtellerie de luxe
- Goût du challenge
AVANTAGES
- Indemnité nourriture mensuelle en fonction de la législation en vigueur
- 13ème mois sans condition d’ancienneté
- Intéressement collectif, prime qualité
- Remboursement du titre de transport à hauteur de 100%
- Mutuelle et prévoyance en vigueur dans l’établissement
- Carte Heartist Bienvenue (nombreux avantages : hôtels, restaurants, location de voitures, voyages, équipements, loisirs...)
- Uniforme fourni et entretenu
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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