Assistant Director of Revenue and Reservations

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The Assistant Director of Revenue and Reservations supports the Director of Revenue Management (DRM) in executing the hotel's Commercial Strategy and provides direct oversight to the Reservations Team. This role assists in implementing tactical efforts, analyzing data, and contributing to strategies aimed at promoting revenue growth generation across key customer segments and revenue centers, while supporting the hotel's brand positioning and image. The Assistant Director of Revenue and Reservations is responsible for data quality and analysis, gathering intelligence, and supporting the DRM in recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. Additionally, the role assists in ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, contributing to maximizing profit.

This role is a key developmental position, focusing on in-depth analysis, tactical execution, and contributing to strategic decisions. The Assistant Director of Revenue and Reservations may deputize for the DRM in their absence, gaining valuable experience in leadership and overall revenue management oversight.

Focus:

Tactical implementation, in-depth analysis leading to recommendations, assistance in strategic planning, and stepping into leadership responsibilities when the DRM is absent. This role is hands-on and preparatory for the DRM position.

Responsibilities

• Supports the Director of Revenue Management in strategic planning and collaborates with all hotel profit generation teams to identify opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
• Conducts in-depth analysis of market trends, competitive intelligence, and historical data to identify revenue opportunities and propose pricing and yielding tactics to the DRM.
• Assists the DRM in fostering a strong Revenue Management Culture within the revenue generating departments of the hotel and helps to teach RM concepts within the hotel.
• Utilizes Revenue Management analytics, technologies, processes, tools, and training programs to support hotel profit optimization efforts.
• Contributes to the creation of short- and long-term forecasts, providing analysis to support decisions on pricing and yielding tactics.
• Assists in the annual budget process and supports the production of long-term projections as required.
• Prepares materials and attends ownership conversations and presentations as directed by the DRM.
• Monitors relevant economic, market, and competitive set indicators and reports findings to the DRM to inform profit generation strategies.
• Prepares materials for the weekly Revenue Management Meetings, following Brand guidelines, and actively participates in discussions.
• Supports the maximization of room revenue contribution through a thorough understanding of all booking channels and assists in the management of inventory and rates therein.
• Assists in maintaining a strong distribution health score
• Assists in optimizing pricing, promotions, and availability strategies through data analysis and the management of rates, rate levels, stay restrictions, and other tactics, congruent with demand factors to target the most profitable customer segments to maximize profits.
• Supports the execution of channel distribution strategies and assists in evaluating new business opportunities related to booking channels.
• Collaborates with the Marketing team to execute, measure, evaluate, and improve digital marketing efforts, in support of the hotel strategic marketing plans and established budgets.
• Assists the Marketing team in managing performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance to ensure optimal display of the hotel. Supports the evaluation of extranet enhancements.
• Maintains data quality and system hygiene for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products, and hotel-specific platforms, following Accor standards, recommendations, and procedures.
• Supports content management in all electronic channels, liaising with the hotel Marketing team to ensure regular updates of images and descriptions of the hotel, room brands, outlets, and services are completed.
• Liaises with GRC and Distribution services teams as directed.
• Monitors and reports on local market competitors to keep informed of trends and news.
• Acts as on-site oversight for the Reservations Team, along with the Reservations Manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Strong analytical skills and attention to detail
• Presents a professional and polished appearance
• Effectively deal with guests and other team members
• Previous reservation experience an asset
• Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering an asset
• Possessing the trait of being organized and multi-tasking
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets

Physical Demands

• This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.
• Perform other reasonable job duties as requested.

Required Education and Experience

• Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
• Minimum 2 years of Revenue Management experience

Visa Requirements: Must provide proof of eligibility to work in Mexico.

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.