Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service:
To manage and monitor all revenue streams for rooms:
Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS:
Work closely with DOSM in the process of promotion implementation, pricing and contracting:
Ensure that all distribution channels are optimized
Manage yielding via all B2B and B2C distribution channels
Monitor comp set STR and OTA’s rates change
Participate to Fairmont Hotels /Accor Revenue initiatives
Play vital role during monthly forecasting
Play vital role during yearly Budget Process
Works closely with DOSM and sales department for streaming Revenues
Manage the weekly Revenue meetings
Monitor that SOP’s for Complimentary rooms are followed
Coordinate with Rooms department upgrades, OOS, etc. during peak periods.
Promote and measure up-sell revenue
Select, train and evaluate the performance of all Reservations and Revenue Colleagues.
Conduct all performance reviews on time.
Create department and individual incentive programs.
Ensure all reservation colleague concerns are addressed on a timely manner.
Ensure daily tasks and checklists for all reservation colleagues are completed.
Provide leadership, motivation, training and support to the Reservations and Revenue Department.
Conduct monthly department meetings and weekly briefings.
Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs.
Maintain a close and effective working relationship with all supporting departments.
Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability.
Participate in weekly revenue management meetings and report preparation.
Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis.
Problem solving and coaching staff in situations to ensure that guest expectations are exceeded.
Attend pre-convention meetings as required.Ensure the Reservations department consistently meets and exceeds the J.D.
Ensure the Reservations office adheres to all health & safety standards
Qualifications
- Higher education (tourism and hotel management)
- Experience in the relevant position
- Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager Knowledge of Microsoft Windows computer programs:
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must possess professional telephone etiquette and have an excellent command
- Fluent Azerbaijani, English, Russian language
- Strong team player who can work independently in a fast paced environment
- Dynamic, willing to learn
- Have good sales and presentation skills
- Ability to manage multiple tasks at the same time
- Management experience would be an advantage.
- Strong analytical, organizational and creative thinking skills
