- Full-Time
- Permanent
- PULLMAN
- Rooms
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Pullman Adelaide, Adelaide, Australia
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REF46756X
Guest Service Agent - Front Office
Region
MEA SPAC
Pullman Adelaide represent one of Accor's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. We are a five-star hotel, with premium facilities including, gym, swimming pool, sauna, car park and two kitchens which look after PARC Brasserie and Bar, Executive Club Lounge, In Room Dining, and a growing conference and events department.
What you will be doing:
As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
- Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Your experience and skills include:
- Previous Front Office Reception experience preferably in a hotel or resort environment
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Excellent grooming and presentation standards
- Proficient computer skills – Word, Excel, PMS and Outlook
- Previous experience with Opera Cloud or similar PMS desirable, however not essential
- Current full driver license is desirable, however not essential
- The flexibility to work shifts including early mornings, evenings and weekends
- Candidates must hold full time working rights in Australia
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor accommodation worldwide and dozens of partners discounts.
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Laundered uniform
- Duty Meal
Your team and working environment:
This is a stand out opportunity to step up in a high profile position. We seek out those who do what’s right; make things better; and prioritise our people. Our leaders need to show that they support and encourage; take time to listen and act; make time for their people; and take time out to have a laugh as often as possible.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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