Waiter/ Waitress job in Grand Mercure Dubai City, Dubai, United Arab Emirates

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Food & Beverage

__vacancyopjusttionswidget.opt-Brands__ ACCOR

This vacancy has now expired. Please see similar roles below...

Job Description

To assist the guests with all different queries.
To act according to the complaint handling standards & procedures.
To report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge and ensure that the attendance record is signed both at the beginning and at the end of each shift.
Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
Work across all areas of Food & Beverage Department, to ensure that guest expectations are exceeded, and standards are consistently maintained.
To be fully conversant with all F&B department policies and procedures.
When fully competent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.
Consistently offer professional, friendly and engaging service.
Assist guests regarding menu items in an informative and helpful way.
Follow outlet policies, procedures and service standards.
Have full knowledge of beverage lists and promotions.
Have full knowledge of all menu items, garnishes, contents and preparation methods.
Follow all safety and sanitation policies when handling food and beverage.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Other duties as assigned.

Qualifications

Previous service experience an asset.
Excellent communication and organizational skills.
Strong interpersonal and problem solving abilities.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively with fellow colleagues as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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