Venue and Gaming Manager

Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre.

Sofitel Gold Coast Broadbeach is seeking an experienced and dynamic Venue and Gaming Manager to lead operations at our gaming and bar venue TC's Bar and Gaming Lounge. In this role, you will oversee all aspects of gaming, compliance, and customer service, ensuring a seamless and engaging experience for guests while maintaining the highest standards of hospitality.

A Career that lets your passion shine:

• Manage day-to-day operations of a the gaming and bar venue within Sofitel
• Manage all facets of Food & Beverage, Gaming, Keno, Sporting Action and Entertainment
• Ensure compliance with all gaming and liquor regulations and codes, acting as the Gaming Nominee
• Build and maintain strong relationships with local repeat clientele and hotel guests
• Monitor and optimise venue performance, including financials and customer experience
• Oversee ongoing training and development of ambassadors, promoting a positive and proactive team environment
• Work closely with Food & Beverage teams to promote bar and dining options in your venue

What you will bring to the role:

• Management experience within a similar hospitality environment including gaming
• A strong understanding of gaming and compliance, with the ability to run the venue professionally
• Currently hold or be willing to obtain RMLV, RSA, RSG, CLO Certificate, Approved Manager’s Licence and Gaming Nominee Licence
• Strong financial acumen to manage expenses in line with budget, report on workforce costs and prepare P&L statements
• Familiarity with Micros Symphony POS system or similar
• Experience with Wildcat Gaming System advantageous
• Ability to lead a team and foster a positive work environment
• Strong communication and interpersonal skills, with excellent relationship management
• Exceptional personal presentational with a professional and personable demeanour
• The ability to work evenings, weekends and public holidays

Thrive in our Sofitel Gold Coast Broadbeach community:

• Complimentary meal on shift available via Le Café
• Employee discounts on accommodation, dining, and lifestyle with Accor hotels
• Discounted on-site parking
• Paid birthday leave
• Personalized reward & recognition and learning & development programs
• Be part of a luxury 5-star hotel offering 296 hotel rooms and suites
• Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full AU working rights are required for this role.