JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. PULLMAN
  4. Rooms

__jobinformationwidget.freetext.LocationText__

Pullman Chennai Anna Salai, Chennai, India

__jobinformationwidget.freetext.ExternalReference__

REF60184J

Telephone Operator - Pullman Chennai Anna Salai

Region

MEA SPAC


Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.


Job Description

  • Answer and route all incoming and outgoing calls in a prompt, professional, and courteous manner, ensuring that the hotel’s communication standards are upheld.  
  • Respond to guest questions and requests regarding hotel services, facilities, and local attractions, or direct them to the appropriate department for further assistance.  
  • Act as a liaison between departments to relay guest requests (e.g., housekeeping, maintenance, or food & beverage) and ensure prompt service.  
  • Address guest concerns and complaints promptly, implementing effective service recovery strategies.
  • Actively listen to guest feedback over the phone and relay it to the relevant departments for service improvement, ensuring that guest satisfaction is continuously enhanced. 

Qualifications

  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

  • WHAT IS IN IT FOR YOU:
  • Come As You Are
  • Work With Purpose
  • Grow, Learn and Enjoy
  • Explore Limitless Possibilities

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
Search

Browse Jobs