- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles Dubai, Dubai, United Arab Emirates
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REF53338L
Telephone Operator
Region
Luxury & Lifestyle
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
KEY ROLES & RESPONSIBILITIES
· Process all incoming and outgoing calls accurately and courteously
· Ensure smooth internal telecommunication as per Raffles Standards
· Accurately record and control wake-up calls
· Assist guests with international calls and directory queries
· Call guests by name whenever possible
· Page staff member when requested
· Abide by principles of guest privacy
· Handle guests requests promptly and report complaints to the Telephone Supervisor
· Bill call costs
· Aware of local telephone listings and frequently dialed numbers
· Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
· Advise defects on switchboard equipment to Supervisor
· Maintain a clean work environment
· Maintain detailed knowledge of the Hotel’s fire, life and safety system
· Adhere to OH&S policies and procedures
PERSONAL ATTRIBUTES
· Written and verbal communication skills in English
· Able to develop rapport with Colleagues and Management staff
· Ability to work cohesively with co-workers as part of a team
· Ability to focus attention on guest needs, remaining calm and courteous at all times
· Ability to promote positive relations with all hotel guests & patrons
· Able to exercise good judgment with difficult guests
· Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
· Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
· Minimum 1 year relevant experience preferably in a four or five star hotel
Raffles Dubai, Sheikh Rashid Road
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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