- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont The Palm, Dubai, United Arab Emirates
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REF51451M
Bell Captain
Region
Luxury & Lifestyle
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
- In charge of supervising bell desk, valet, transportation and airport operations
- Ensure all deliveries are recorded and documented.
- Ensure deliveries are completed in a proper, courteous and timely manner
- Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
- Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
- Ensure the equipment are cleaned and maintained on a daily basis.
- Assist guests with transportation by liaising with our transportation and airport team.
- Ensure the areas are kept clean and stocked with supplies at all times, including public spaces.
- Assist other departments as needed (i.e. housekeeping, valet, Business-Center, etc.)
- Maintain a safe working environment. Report and correct if possible, any unsafe acts or conditions.
- Answer and assist with inquiries, in person and on the phone, providing information on the hotel and local area to guests.
- Market and up-sell hotel rooms, facilities, and amenities whenever possible.
- Schedule the weekly bell desk staff operation as well as their breaks
- Respond to queries positively.
- Follow department policies, procedures and service standards, including all safety policies
- Report “Lost & Found” items.
- Perform other related duties as assigned or requested
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Fluency in English, secondary language preferred
- Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
- Must have the ability to handle a multitude of tasks and Guest requests
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
- Knowledge of Opera Property Management System an asset
- Ability to work cohesively with fellow heartists as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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