- Full-Time
- Permanent
- FAIRMONT
- Others
__jobinformationwidget.freetext.LocationText__
Fairmont Quasar Istanbul, İstanbul, Turkey
__jobinformationwidget.freetext.ExternalReference__
REF38176H
Telephone Operator
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.
PURPOSE OF POSITION
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
KEY ROLES & RESPONSIBILITIES
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Fairmont Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Maintain a clean work environment
PERSONAL ATTRIBUTES
- Written and verbal communication skills in Turkish
- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
- Minimum 1 year relevant experience preferably in a four or five star hotel
Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits. Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Hôtel Mercure Alger Aéroport, Bab Ezzouar, Algeria
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Temporary
Locations
Algeria
Job Category
Others
Description
L’Hôtel Mercure Alger Aéroport, établissement haut de gamme au service d’une clientèle nationale et internationale, recherche une animatrice dynamique et passionnée, pour rejoindre son équipe.sous la
Reference
d68230d0-6049-4383-9059-36c7911fcccb
Expiry Date
01/01/0001
Salary
Location
Novotel Barcelona City, Barcelona, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Barcelona
Job Category
Others
Description
Gestionar las solicitudes de reserva individuales y grupos de forma eficaz y precisa, asegurándose de que se cumplen todas las preferencias y requisitos de los clientes.Mantener y actualizar los sist
Reference
bd2a800c-bd56-4d1d-9802-2de15a0dc2d9
Expiry Date
01/01/0001
Salary
Location
ibis Leeds Centre Marlborough Street, Leeds, United Kingdom
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
Leeds
Job Category
Others
Description
Our mission at Ibis Leeds Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have somethin
Reference
0b5fb2ef-11b4-480b-9907-a5a9870611f6
Expiry Date
01/01/0001
Salary
Location
Mondrian Los Angeles, West Hollywood, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
MONDRIAN
Job type
Temporary
Locations
West Hollywood
Job Category
Others
Description
Skybar Doorpersons are responsible for curating the right crowd while maintaining an engaging, positive, safe and profitable environment within Skybar.ESSENTIAL DUTIES:Welcomes and entertains all cust
Reference
63d8bc44-a56e-478e-8231-f79b440491f7
Expiry Date
01/01/0001
Salary
Location
ibis Koeln Messe, Cologne, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Apprenticeship
Locations
Cologne
Job Category
Others
Description
Das sind Deine Aufgaben:· Gäste kompetent beraten und perfekt bewirten· Du lernst Know-how in allen Bereichen des Hotels · Planung, Durchführung und Kontrolle im Housekeepingbereich· Zahlen jonglieren
Reference
24f8d267-c0f6-421c-8b6f-ea029d79feb9
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Others
Description
Assegurar a qualidade da experiência da hosdagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização. Dar ao hóspede a escolha entre a independênci
Reference
c548c9b3-d5ea-4240-b206-be3f39d6529b
Expiry Date
01/01/0001
Salary
Location
Mercure Perth, Perth, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Perth
Job Category
Others
Description
As the Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates. Key respons
Reference
3dc785b6-f39b-46e8-bf94-9d302661d247
Expiry Date
01/01/0001
Salary
Location
Mercure Rio Boutique Copacabana, Rio de Janeiro, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Others
Description
• Manter limpas e organizadas as áreas públicas do hotel (social e serviço), lavando os Banheiros sociais e serviço, tirando o pó, limpando vidros, escadas, elevadores, cinzeiros, Áreas externas etc.
Reference
f94a8bdd-6fad-44b3-9ecf-bef018214b6f
Expiry Date
01/01/0001
Salary
Location
, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Dubai
Job Category
Others
Description
KEY DUTIES AND RESPONSIBILITIESAssist in the effective operation of the Reservations department, to meet the business goals of the hotel. Adhere to all Standard Operating Procedures. Take personal res
Reference
d5091a05-8d59-4cb7-ac4f-beafc291f4b1
Expiry Date
01/01/0001
Salary
Location
Mercure Hotel Koeln West, Cologne, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Apprenticeship
Locations
Cologne
Job Category
Others
Description
Das sind Deine Aufgaben:· Gäste kompetent beraten und perfekt bewirten· Du lernst Know-how in allen Bereichen des Hotels · Planung, Durchführung und Kontrolle im Housekeepingbereich· Zahlen jonglieren
Reference
9c87d5f2-a5df-42c6-b328-13f0806c0b45
Expiry Date
01/01/0001