- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Imagicaa Khopoli, Khopoli, India
__jobinformationwidget.freetext.ExternalReference__
REF6891Y
Team Leader - Housekeeping
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Prime Function:
- Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
- Ensures cleanliness and hygiene standards in all areas of the hotel
- Ensures adherence to company and hotel policies by all departmental employees
- Plans the organization of work within the department, including assignments, time schedules and vacations
- Ensures all relevant documentation and records
are updated and complete - Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Conduct on-going training and coach all the employees and ensure to maintain records.
- Conduct briefing for Housekeeping Attendants.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
- Ensures adherence to company and hotel policies by all departmental employees
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Administration:
- Daily closing stock of mini bar store
- Prepare store requisitions and draw items for general store
- To update pending maintenance list
- To monitor the performance of desk
- Responsible for the operation of department in the absence of the EHK / AEHK.
- Maintain the housekeeping store and stock record by constant updating of receipts and issues
- To ensure items are ordered before they reach the defined reorder level.
- Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments
Linen and uniform room:
- Routine check on the condition of the linen and uniform and the quality of processing
- Assign job to tailor
- Inventory control of linen and uniform by conducting month end inventory
- Quality audit – replacing worn out items with new ones from store, and regular discards
- Issue of uniforms for new staff
- Strictly adhere to exchange procedure and loan procedures
- Submit required reports to EHK
- Ensure laundry, linen and uniform room are pest free
- Ensures all maintenance are reported on time to engineering department and timely action is taken
Guest floors:
- Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
- Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
- Plan for PMP schedule
- Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
- To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.
- Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
- Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
- Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
- Reporting defects in all areas and regular follow up with engineering department on pending maintenance
- Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.
- Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting
- Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
Public area:
- Detailed checking of public area
- Follow thorough cleaning schedule strictly
- Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
- Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
- Plan for PMP schedule
- To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK
Staff training:
- Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training
- Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality
- Ensures career development and succession planning for subordinates
- Review the performance of direct subordinates and determine their development needs by using the appraisal system
- Counsel subordinates in work related matters
- Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates
- Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel's ISO 14001 environmental commitments as applicable to the role
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
ibis BH Afonso Pena Savassi, Belo Horizonte, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Supervisor de Recepção Confiável e Engajado. Como Supervisor de Recepção, você demonstrará a essência de criar uma jornada excepcional para os hóspedes. Você está dedicado em cuidar dos clientes a pa
Reference
9dc69244-3c20-4d1c-a984-509f25e423b3
Expiry Date
01/01/0001
Salary
Location
ibis Liège Centre Opéra, Liège, Belgium
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Belgium
Job Category
Rooms
Description
Réceptionniste (H/F/X) La première impression est toujours la bonne! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils viven
Reference
848b038f-df2b-4103-af83-e1e1882672df
Expiry Date
01/01/0001
Salary
Location
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Rooms
Description
Manage day-to-day operations of Front Office Department service.Must reflect Mercure Mission and Vision Statement in following the general procedures directives of the company.Taking care of guests on
Reference
13108016-c9cc-431f-8880-9d3a9342c2a0
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
La Malbaie
Job Category
Rooms
Description
Ce que vous ferez: Accueillir, enregistrer et installer les hôtes ;Aider les hôtes en ce qui concerne les installations de l’hôtel de manière informative et utile ;Augmenter les taux de remplissage de
Reference
5460335a-9775-4988-a681-d8c30f17d982
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Rooms
Description
Ce que vous ferez: Effectuer le processus de mise à jour du système de réception conformément aux directives établiesTenir à jour et vérifier le résumé des transactions quotidiennes de l’hôtel et s’as
Reference
d1e13a4c-c6fb-4c18-82c9-4713dd85fded
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Door / Valet AttendantFirst impressions are everything! Your engaging smile and personality are the essence of a great Door/Valet Attendant with Fairmont Hotels & Resorts.Starting Pay Rate: $17.40 per
Reference
47c6e6ca-8faa-4c35-9446-e0f95728794e
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Rooms
Description
Reports To: Director of RoomsSupervises: Front Desk Agents, Bell/Valet, Night AuditGeneral Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the
Reference
1d1acede-2e90-4ee7-baba-5bd7ce723669
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Frontenac, Québec City, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Québec City
Job Category
Rooms
Description
Votre rôle :Assurer le nettoyage et l’entretien des chambres selon les standards de l’établissement;Maintenir l’utilisation appropriée des produits et de l’équipement de nettoyage;Effectuer l'entretie
Reference
bdcceb89-b5aa-43c8-b0d3-861c6f52edf6
Expiry Date
01/01/0001
Salary
Location
Novotel Istanbul Bosphorus, İstanbul, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
You will be responsible for;Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxuryDeliver daily briefings with
Reference
0e221191-96ee-46f1-add5-f9e588e00810
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
At Fairmont Waterfront, an exceptional guest experience begins even before check-in and extends throughout every stay. As a Houseperson, the organizational support you provide to the housekeeping team
Reference
2246e16b-8687-44c5-9cd8-fa2994f02f6f
Expiry Date
01/01/0001