- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF65584S
Assistant Head Butler
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The Position
The Assistant Head Butler is responsible for supporting the Head Butler in overseeing all aspects of the Butler Services department, ensuring the highest levels of personalized guest service in alignment with Raffles’ standards of luxury and excellence. This role is both operational and administrative, focused on team leadership, guest satisfaction, training, and quality assurance.
GUEST EXPERIENCE AND SERVICE EXCELLENCE
- Ensure the flawless execution of the Raffles Butler Service across all touchpoints
- Personally, greet VIP and long-stay guests and ensure their preferences and expectations are met or exceeded
- Ensure the butler team observes and collects guest preferences and interests to facilitate the personalization of their experience
- Create “magic” with the team
- Act as a primary contact for Butler-related guest issues or special requests, handling them promptly and professionally
- Ensure that Butlers deliver the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service
Team Leadership & Training
- Supervise daily operations and allocate butlers according to business levels and guest requirements
- Support the recruitment, onboarding, and continuous training of butler team members
- Conduct regular coaching, training and performance evaluations to ensure consistent luxury service
- Lead by example and foster a culture of engagement, empowerment, and attention to detail
- Provides an environment which is congenial and ensure that all team members receive unbiased supervision.
- Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
- Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
- Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
OPERATIONAL SUPPORT
- Assist in the development and implementation of SOPs and service standards
- Maintain updated records of guest preferences, incidents, and feedback in coordination with the Guest Experience and Front Office teams
- Oversee stock control for butler supplies and amenities, ensuring availability and cost control
- Ensure cleanliness, readiness, and presentation of all butler pantries and guest arrival spaces
- Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
- Inspects rooms and pantries on a regular basis to ensure amenities, preferences and other such points are taken care of and carried out flawlessly
COORDINATION AND COMMUNICATION
- Liaise with Housekeeping, Food & Beverage, In-Room Dining, and Engineering to coordinate seamless guest experiences
- Conducts daily briefings and ensures each shift has a briefing done before butlers go to the floor
- Support the Head Butler in planning for VIP arrivals, special occasions, and guest itineraries
- Act as the department head in the absence of the Head Butler
Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements.
- Bachelor Degree from School for Tourism & Hotel Management
- Minimum two / three years’ experience as a Butler with at least 2 years at the supervisory level
- Strong leadership, organizational, and interpersonal skills
- Fluent in English; additional languages are an advantage
- High attention to detail, with a warm, discreet, and refined service approach
- Flexibility to work varied shifts, including evenings, weekends, and holidays
PERSONAL ATTRIBUTES
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel guests as well as the team
- Acts with integrity, dedication and support for continuous improvement
- Good knowledge of the entire Front Office Operations
- Must be a self-starter, coach & mentor who can motivate the Team to perform their best
- Able to exercise good judgment with difficult guests & the team
- Understanding and ability to work in a multi-cultural environment
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Rixos Sharm El Sheikh Adults Only 18+, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Rooms
Description
Closely deal with all requests, problems and needs of guests staying at Rixos Sharm Hotel and find solutions to problems, focusing on guest satisfaction.Listen attentively to guests to get an effectiv
Reference
313c8530-ca58-4628-b17b-a700e2d3d0bc
Expiry Date
01/01/0001
Salary
Location
ibis Styles Paris République Le Marais, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre prioritéVous faites le lien avec les différents départements de l’hôtel selon les demandes clients, vous
Reference
f4d5247b-0e4b-4020-ba60-2d3c4b6406d8
Expiry Date
01/01/0001
Salary
Location
ibis budget Manchester Salford Quays, Manchester, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manchester
Job Category
Rooms
Description
Main Responsibilities:Crafting Unforgettable Guest ExperiencesMastering the Art of HospitalityEmpowering Teams and Driving CollaborationMeticulous Administration and Financial OversightChampioning Sal
Reference
08593ea1-8b6b-4bad-a403-936442b8ac4c
Expiry Date
01/01/0001
Salary
Location
Novotel Pune Nagar Road, Pune, India
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Pune
Job Category
Rooms
Description
Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.Ensure maximum efficiency in the performance of the assi
Reference
7a12f6d9-f8c6-4b8e-b5d8-2dda00b5a717
Expiry Date
01/01/0001
Salary
Location
Ala Moana Honolulu by Mantra, Honolulu, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MANTRA
Job type
Permanent
Locations
Honolulu
Job Category
Rooms
Description
Job Summary:The Front Office Manager is responsible for all front office functions. They direct and work with managers and team members to successfully execute all front office operations, including g
Reference
5041c226-b907-458e-9183-6cdff5100837
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
As a Laundry Washperson, you will assist in the daily Laundry Department operation to ensure our guests and colleagues feel special. The care you put into properly processing the linens, terry and un
Reference
8ed98c7a-8fbd-44f5-b1dd-3f13a18e5bec
Expiry Date
01/01/0001
Salary
Location
Sofitel Washington DC Lafayette Square, Washington, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
Assistant Front Office ManagerAt Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect
Reference
af0f4de7-0a0c-4f15-9838-f6b8e9291ee4
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Reception Agent, where you will be at the
Reference
dc1ee888-4269-4ac8-828e-a530ec736274
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
As a Turndown Attendant, you will create a restful space for our guests to return to at the end of the day – and you will take pride in knowing that your thoughtful attention to detail makes them feel
Reference
f0d895c9-510a-4155-a7d3-0c790327868b
Expiry Date
01/01/0001
Salary
Location
, Panama City, Panama
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Panama City
Job Category
Rooms
Description
As a Receptionist, you will create intuitive and memorable experiences for our guests during their arrival and departure journeys. You will consistently apply the service and quality standards of the
Reference
3a4993c0-e448-4973-af54-56ff6d21244a
Expiry Date
01/01/0001