Team Leader - Front Office

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• To train the Reception team.
• Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.

Financial

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Operational

• Required to maintain and improve the department’s efficiency through the training and development of the team.
• Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
• Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
• Display a proactive approach in implementing initiatives to provide an improved service in all areas.
• Handle additional responsibilities as and when delegated by the Management.
• Ensure quality in all aspects of the job.
• Maintain records of all banquet functions in the hotel.
• Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
• Supervise and monitor the activities of reception ensuring quality customer service.
• Ensure to maintain Front Office log book and shift reports.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.

Personnel

• Ability to accept responsibility.
• Self confidence, motivation, drive and tenacity.
• Ability to enhance organizational performance.
• Ability to clearly delegate tasks and responsibilities.
• Ability to think strategically, inductively, and creatively.
• The propensity to recognize and acknowledge other people’s ideas.

Other Duties

• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Helping other department in case of emergency.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Minimum 1-3 years of experience in a similar capacity.
• Leadership skills that utilize persuasion and motivation to attain organizational  goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Ability to accept responsibility.
• Ability to enhance organizational performance.
• Ability to clearly delegate tasks and responsibilities.
• Ability to think strategically, inductively, and creatively.