Talent & Culture Manager

Who We Are 

A Storied Past. A Brilliant Future. 

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. 

Why work for Fairmont? 

A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. 

A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service. 

Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. 

New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead. 

The Opportunity: 

Are you passionate about helping leaders and teams achieve high performance and well-being? Then we want to speak with you! As a Talent & Culture Manager, you will play a pivotal role in shaping our workplace culture and driving HR excellence across our hotel property. 

In this role you’ll get to: 

Support the overall operation of the Talent & Culture department. This includes guiding strategy and change management initiatives, fostering effective team-building practices, employee engagement, performance management processes and labour relations.  Your role will involve working closely with teams to enhance organizational effectiveness and drive positive outcomes in all aspects of talent and culture. 

Boost Employee Engagement: 

• Be the go-to person for colleagues, leaders, and guests, delivering luxury service 
• Oversee the hotel’s employee engagement initiatives including developing strategies, execution and results 
• Highlight employee recognition through internal channels to enhance the employee experience. 
• Create creative campaigns to engage and retain employees. 

Drive HR Strategy & Technology: 

• Oversee HR strategy, including new process implementations, HR technology adoption, and organizational design initiatives. 

Drive Performance Reviews: 

• Manage and coordinate the performance review process, ensuring timely and constructive feedback is given to all employees. 
• Collaborate with managers to develop and implement effective performance review strategies. 
• Train and support managers and employees on performance review best practices. 

Manage Employee Relations & Risk Management: 

• Manage employee disciplinary actions and terminations. 
• Investigate employee concerns including any allegations of discrimination, harassment, and other employee relations issues. 
• Execute HR strategy to address performance management and employee issues in a unionized environment 

Provide Administrative Support: 

• Assist with managing administrative tasks such as maintaining employee records, handling payroll, employee benefits and ensuring the accuracy of HR data and documentation 
• Ensure compliance with employment standards legislation and company policies. 

What you need to succeed: 

• Degree or diploma in Human Resources or related discipline. 
• 5+ years of experience in People and Culture, Human Resources or similar role.  
• Experience with Human Resources Information System (HRIS) and related tools. 
• Strong understanding of Canadian employment legislation. 
• Experience managing HR functions in a unionized environment 

At Fairmont Royal York, we embrace an on-site work philosophy, inviting you to join us in our Toronto hotel five days a week. Here, it's more than just work; it's about nurturing the people-centered culture we hold dear. Come be a part of it! 

What’s in it for you? 

• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our CSR, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE.  Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.