Talent & Culture Coordinator

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive annual salary commensurate with experience, starting at $50,000

What you will be doing:

• Be the point of contact in the office for colleagues with Talent and Culture related requests and inquiries including: access issues, benefit questions, reservation requests
• Provide day to day administration and coordination of all activities within the Talent & Culture Department including: filing, photocopying, collating, mail, courier, phone and fax; typing of correspondence, reports, charts, tables, brochures and other collateral materials, etc.
• Maintain a confidential, accurate and organized filing system for employee personnel and disciplinary files;
• Data input and tracking of information into HR Systems (new hire files, status changes, training, benefits, pension, payroll, etc.).
• Ensure exit interviews and Termination checklists are completed for all departing colleagues and analyze and summarize exit interview results for senior leaders to review
• Prepare and coordinate new hire onboarding including; paperwork completion, access and registration requirements
• Own the internal social media and communication platforms to ensure new information and events are promoted to colleagues
• Coordinate office ordering and deliveries
• Coordinate employee related activities and events
• Communicate monthly colleague anniversaries and birthdays to Leaders
• Support the Heartist Committee with tracking monthly nominations
• Track and order travel program cards
• Manage the locker assignment tracking system
• Complete cheque processing for hotel
• Communicate and administer Manulife benefits program
• Help Maintain the Company Culture
• Promote, live and demonstrate Company Values;
• Understand, communicate, implement, and adhere to all Talent & Culture policies & procedures.
• Support a safe working environment by ensuring local regulations are upheld for workplace health and safety;
• Participate in regular fire drills, evacuations and training on safety and emergency procedures;
• Other duties as assigned

Your experience and skills include:

• Diploma/Degree in Human Resources or related field an asset
• Minimum of 2 years of experience in administrative role
• Hotel operation experience is desirable;
• Ability to support a collaborative environment;
• Excellent interpersonal skills with ability to communicate with all levels of colleagues;
• Excellent organization skills, ability to multi-task and maintain confidentiality;
• Multicultural awareness and able to work with people from diverse backgrounds;
• Flexible, able to embrace and respond to change effectively;
• Self-motivated, energetic, and participative.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking
• Occasional bending and kneeling
• Occasional carrying and lifting up to 25lbs
• Repetitive computer movement

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS