Staff Pub and Retail Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Fairmont Chateau Lake Louise is seeking a dynamic assistant Restaurant Manager for their Resident Restaurant and Retail Outlet: Stables Pub and Retail. Reporting to the General Manager of Colleague Services this position will be responsible for the effective and efficient day-to-day operation of Stables Pub and Retail. Serving the 800+ residents which live on property at Chateau Lake Louise this position is ideal for an individual who aspires to reach the next level in their career. Manage a highly impactful operation with a high level of autonomy to build a culture of excellence and make it your own.

What you will be doing:  

• Champion the overall offering and commitment to an excellent resident experience. Working with the Colleague Services team, Lifestyles manager, and restaurant Chef to offer the best possible resident restaurant, event space, and retail. Delivering an exceptional experience to our most valued guests: our residents.
• Hire, train, and lead an engaged team of 5 to 8 team staff members. Building a culture of service excellence.
• Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and guidelines.
• Carefully manage the pub arrival policy, ensuring ID’s are checked and managed in line with AGLC requirements.
• Ensure effective working relationships and clear communication is maintained with all colleagues and leaders within the department and other departments.
• Working with the key departments in the hotel to address staffing needs, and execute high level staff events.
• Develop and administer the departmental Employee Engagement Survey Action Plan.
• Critically assess procedures, policies, and methods of operation and alter them where necessary to enhance service.
• Ensure the operation is financially responsible by managing costs, purchases, and productivity.
• Collaborate with the culinary team to ensure that a common vision is shared and delivered.
• Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
• Develop and maintain a safety culture within the department and ensure departmental adherence to, and awareness of, Health and Safety standards are met.
• Ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
• Achieve or exceed all targeted objectives as set out for the departmental goals.
• Attend communication meetings, Town Halls, Leadership Meetings, and others as applicable, and ensure that the daily and long term vision of the hotel is reflected in the operation of Stables.
• Communicate with the hotel at large about menus and offerings.
• Departmental payroll administration.
• Ensure a clean and safe working environment, and be a champion of Health and Safety in Food and Beverage and the hotel.
• Adhere to all hotel environmental policies and initiatives.
• Carry out any other tasks as assigned.

Your experience and skills include:

• 1+ years at an Assistant Manager or Supervisory level of experience required.
• Must have strong, proven leadership qualities and management skills.
• Willingness to develop beverage knowledge and manage and grow an effective beverage program.
• Working knowledge of Dayforce and Microsoft applications an asset.
• Post-Secondary Degree in Hospitality or Food and Beverage Management an asset.
• A demonstrated ability to delegate and follow up on tasks, ensuring results.
• Completion of Global Leadership Program, Train the Trainer, or Interaction Management an asset.
• Self‑motivated, with the ability to make effective decisions, communicate, solve problems, and collaborate with key stakeholders is essential.
• Demonstrates initiative, and the ability to multitask and work with minimal supervision.
• Ability to maintain high service levels under pressure.
• Physically fit to clear tables repeatedly, move furniture, bend, stand and walk for long periods.
• Ability to consistently stand and walk through out shift.
• Certification through AGLC for Protec and Proserve. Time spent and fees paid for by hotel.

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS