Banquet Manager

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

Reporting to the Director of Banquets and Assistant Director of Banquets, you are responsible for the day to day success of the banquet and event department of the resort.  You will lead a talented team of banquet professionals in a luxury resort environment while fostering a culture of excellence. 

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Employer paid Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k) retirement savings plan and matching program
• Life Insurance
• Participation to the ACCOR Leadership Incentive Program
• Duty meal in our staff cafeteria
• Wellness Offerings
• Exclusive employee travel benefits for Fairmont & Raffles employee and their friends and family
• Employee Travel Program within ACCOR network
• Complimentary access to our fitness center
• Discounts on food & beverage and spa services
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Support and manage the Banquets department while ensuring thorough communication and understanding with all internal and external stakeholders
• Assist with overseeing the setup, execution and breakdown of all events: social, corporate, wedding, and internal events.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
• Supervise, lead, and motivate the Banquet team including captains, servers, bartenders and house attendants towards achieving exceptional guest service results and complete associate engagement
• Administrative tasks may include the facilitation of payroll reports and scheduling, forecasts, point of sale procedures, inventory.
• Ensure full compliance with Department of Health regulations and standards
• Oversight of Banquet billing and reconciliation.
• Meet and exceed guest satisfaction by monitoring, evaluating, and auditing food, beverage, service offering and standards
• Foster a positive work environment resulting in colleague and leader engagement through consistent communication, garnering feedback and actioning measurable improvement plans.
• Oversee the selection, training, development and career growth of banquet and event colleagues and ultimately the food and beverage division.
• Ensure all Fairmont brand standards and programs are in place and maintained.
• Ensure that sanitation, cleanliness and maintenance of the event spaces, kitchens & public spaces exceed expectations.
• Promote and enforce health and safety awareness as well as ensure the team has a complete understanding of the emergency procedures for the hotel.
• Contribute to the improvement of the overall hotel operation by contributing ideas, making suggestions, soliciting feedback and actively participating in departmental communication meetings.
• Actively drive and promote the Fairmont Orchid’s environmental program and division specific initiatives in working towards sustainable operations.
• All other duties as assigned.

Your experience and skills include:

• Strong F&B Operations Experience with overall minimum 5 years of experience in Luxury resorts and minimum 2 years in a similar role.                  
• High volume hotel experience is desirable. 
• Creative mindset, comfortable taking charge of projects and expanding scope of responsibilities.            
• Outstanding Social & PR skills to develop strong customer engagement      
• High volume and high quality Banquet, Outdoor Catering, All day dining, theme bars and fine dining exposure is required
• Great networking with Wedding and MICE Planners.
• Sommelier or Mixologist training is an advantage.
• Experience with a unionized environment is an advantage

Salary Range: $75,000 - $85,000 USD

Your team and working environment:

Come join the energetic and creative Food & Beverage 'Ohana at the Fairmont Orchid. We work together as a dynamic team to drive guest satisfaction and brand reputation!

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid