Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Cape Grace, A Fairmont Managed Hotel, sits on a private quay at Cape Town’s V&A Waterfront — one of the most coveted addresses in African luxury hospitality. With 113 keys, Two MICHELIN Keys and the Condé Nast Traveller Triple Crown, Cape Grace is recognised globally as a benchmark of intimate five-star luxury. It is a property with a distinct personality, a loyal international following and an ambition to be counted among the best in the world.
Job Description
RESPONSIBILITIES:
Reporting to the Housekeeping Management in direct alignment with Spa Management, the Spa Attendant is responsible for ensuring we provide the highest level of cleanliness in our Spa and Fitness studio whilst providing day cleans and servicing public spaces.
General:
- Responsible for signing in and out master keys daily.
- Maintain proper usage of cleaning supplies and equipment.
- Keep linen closets, supply closet and product cupboards organized and clean.
- Responsible for linen management daily
- Reports any problems or questions to Supervisor assigned to the Spa.
- Aid guest and colleagues in a courteous manner.
- Use hands to lift, carry, or pull objects that may be heavy.
- Understand simple instructions, learn simple procedures and techniques.
- Perform routine work or the same task daily.
- To call In Room Dining for removal of trays/trolleys
- To report instantly to your Supervisor any Lost and Found items.
- To report any equipment malfunctioning.
- To report any suspicious persons to the spa or other parts of the building.
- To report anything which may be a Health & Safety hazard.
- Maintain excellent grooming and uniform standards and always be mindful of loud noises in the space as not to interrupt services.
- Read, Understand, and follow all department policies.
- Be prepared to carry out any other duties that may occur from time to time.
- Attend all proposed trainings and scheduled team meeting/ briefing sessions where possible.
- Review Spa Book4Time system or check with Spa reception to identify busier times in the locker areas and be prepared as not to invade guest privacy.
- Guide guest at the appropriate time to the location where they will meet their Service Provider if required and actively listen to anticipate needs throughout guest interactions to provide thoughtful gestures, personal touches and ensure an outstanding spa experience.
- Provide a warm and sincere closing at completion of service sequence and offer any further assistance before leaving the guest.
Early Shift:
- Responsible for ensuring that fitness studio is refreshed, with water towels and good quality fruit available.
- Follow Spa Check list to ensure lockers and towels are fully replenished throughout the day.
- Prepare Iced Tea / Welcome drink and ensure stocked up with enough glasses.
- Check and ensure all shower amenities are filled to standard.
- Ensure that spa general spaces are checked throughout the day, at least every 30min according to spa LQA standards and checklists provided.
- Mop up excess water in the hot spa area discreetly, while maintaining guest privacy.
- Check in with spa reception on guest movements and treatments for the day.
Late Shift:
- Responsible for sending linen down for wash.
- Ensure that all spa facilities including steam room, experience shower and salt room are clean and well maintained in preparation for opening the next day.
- Wipe down surfaces and mop floors in treatment rooms and passages.
- Replenish towels and water as well as empty bins in fitness studio.
- On closing spa, make sure that all lights, music, air-conditioning, Sauna, and steam room are switched off.
- Wash spa glasses and stock up lockers with robes, slippers, and towels etc.
- Follow spa closing protocol checklist.
- Empty all bins and towel baskets and replace the liners as needed in preparation for the next day.
Qualifications
- Work experience in a 5-star environment preferable.
- Basic understanding and writing of the English language
Additional Information
EMPLOYMENT EQUITY
We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.
