Sales Executive

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

To enhance our sales efforts through generating new business opportunities and drive revenue growth for our hotel. Manage sales activities in line with the annual sales strategy of the Hotel, cultivating high value relationships and promoting our luxury accommodations & services to tour operators, travel agencies, event organizers and direct guests. Book and assist with arrangements for site inspections and entertainment of existing and potential trade partners, weddings, social events, meetings and groups.  

KEY ROLES & RESPONSIBILITIES

• Maintain complete knowledge of all hotel features/services, menus, entertainment options, unique activities and events venues.
• Promote positive relations with partners, guests, suppliers and employees.
• Accommodate all guests and partners requests expediently and courteously, handle guest complaints promptly and to their satisfaction.
• Identify and target potential accounts to promote and sell our hotel, develop professional relationships with key players to build business.
• Conduct presentations, site inspections, and negotiations to secure new business and build strong, long term relationships with key partners.
• Fully responsible of accounts under his/her management, including contracting, updating profile, monitoring production and renewing contracts.
• Promote and sell our event spaces for weddings, meetings, incentives and other special occasions.
• Collaborate with the events team to ensure seamless execution and exceptional guest experiences.
• Prepare and follow up of quotes and groups proposals, converting leads into sales opportunities.
• Maintain accurate records of sales activities, client interactions, and booking details.
• Prepare regular reports and forecasts on sales performance and market opportunities.
• Stay informed about market trends, competitor activities, and industry developments, providing insights and recommendations based on market research to refine sales approaches and enhance our competitive edge.
• Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible.
• Attend hotel client events and overseas events (tradeshow, corporate events) as necessary to engage with potential clients, for networking and building strategic partnerships.

PERSONAL ATTRIBUTES

• Strong interpersonal and communication skills with the ability to engage and influence clients and business partners.
• Able to develop positive relations with colleagues and management.
• Strong organization and time management skills in prioritizing work assignments and to manage multiple priorities effectively. Ability to calmly and effectively execute last minute requests.
• Excellent follow-up and documentation skills.
• Understanding and ability to work collaboratively within a multi-cultural team environment.
• Professional demeanor and a polished appearance that aligns with the luxury standards of the hotel - service industry experience preferably in a four- or five-star hotel.

• Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field.
• Proficiency in Microsoft Office and PMS software.

• Minimum 1-2 years’ experience in hotel operations, related to or preferably sales, special events, weddings, groups etc.

• Must have knowledge of India, GCC, China and other emerging markets
• Oral and written fluency in English
• Knowledge of other languages and basic understanding of local language preferred
• People & customer oriented
• Motivator & self starter; displays initiative & creativity
• Team builder
• Committed, flexible & ability to adapt to different working locations