- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel Windhoek, Windhoek, Namibia
__jobinformationwidget.freetext.ExternalReference__
REF38510N
Sales Executive
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Duties
- Account manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue and tracking production.
- To increase the volume of transient corporate business levels, Business group and MICE as set down, by targeting new business from existing and/or potential clients.
- To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
- To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager
- To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
- To re-negotiate and re contract all annual corporate accounts.
- To recommend membership of relevant industry associations, sales trips and tradeshows that will benefit the hotel in terms of achieving budget as set down.
- Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities.
- Update & maintain sales contact lists and account information in Anais
- Maintain awareness of the hotels key competitors, of their client interaction, their key account base and corresponding rates and any property developments.
- To achieve a number of KPI’s relating to appointments, client interaction & account development.
- To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business.
- Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
- Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction.
- Update and maintain sales contact lists and account information in Anais or other systems as directed.
- Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date ADP.
- Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
- Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
- To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
- Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
- To carry out any other reasonable duties that may be required/attend & assist with in-house marketing activities.
Talent & Culture Responsibilities
Assist the Sales Management Team in the following:
- Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
- Effectively use the guest feedback to improve product and service delivery.
Health & Safety
- Notify you Manager of any reason you may not be capable of performing your tasks safely.
- Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.
- Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Attend and actively participate in all WH&S training required of you by the Hotel.
- Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
- Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
- Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
- Be fully conversant with departmental fire and evacuation procedures.
Systems & Procedures
- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
- Complete all duties, and ensure a concise hand over.
Customer Relations
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
Other
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
- Abide by Accor policy on EEO and Harassment in the workplace.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Your experience and skills include:
- 2 to 3 years experience in 5* hotel S&M field is preferred
- Outstanding upselling skills
- Excellent communication & organizational skills
- Motivated & results oriented team player
- Highly proactive & determined
- Drivers Licence
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Sofitel Brisbane Central, Brisbane, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Brisbane
Job Category
Sales & Marketing
Description
If you are a chic and energetic professional looking for an opportunity to bring to life the world renowned Sofitel brand, say "oui"!. You will be responsible for uplifting our hotel revenues by ensur
Reference
e14c9fc4-3e10-471e-a3cd-0c2df6197619
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Lexington
Job Category
Sales & Marketing
Description
Reports To: General ManagerGeneral Purpose:Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers. Efforts will include but
Reference
0fa6985f-3640-4ec1-8294-0b5c6aaaaf95
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Objetivo da posição:Ampliar e fortalecer o programa de fidelidade ALL através da definição de objetivos, metas e resultados financeiros esperados, assim como o acompanhamento e report destes, de forma
Reference
f6fe7aa3-a81c-4342-be9e-7a7d91af89ce
Expiry Date
01/01/0001
Salary
Location
Mercure Nairobi Upper Hill, Nairobi, Kenya
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nairobi
Job Category
Sales & Marketing
Description
As the Sales Manager for Government and Embassies, you will be responsible for developing and executing sales strategies to attract government entities, embassies, and diplomatic missions to Mercure N
Reference
3cd1962d-4fde-4207-a95b-8c8ba0297694
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Lyon, Lyon, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Temporary
Locations
Lyon
Job Category
Sales & Marketing
Description
Mama Shelter Lyon est à la recherche de son prochain Chef de Projets Events (H/F/NB) en CDD à partir du mois de juin, 4 mois renouvelable.✨LA MISSIONParce qu’au Mama les entreprises peuvent travailler
Reference
6df793cd-ac32-4dfc-b03b-dd2e1919eac1
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Vaugirard Porte de Versailles, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
L’Hôtel Mercure Paris Vaugirard recherche un(e) Attaché(e) Commercial enthousiaste et motivé pour rejoindre notre équipe dynamique. Si vous avez une passion pour l’hôtellerie, un excellent sens du ser
Reference
dfccb7bf-142d-4e80-9c1e-f5395dfc48b7
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS KAEC, King Abdullah Economic City, Saudi Arabia
Experience Level
Director
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Saudi Arabia
Job Category
Sales & Marketing
Description
ROLE: Director of Sales (Saudi Nationals only by law) Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Sales team working alongside a
Reference
9f460f7a-9cfe-4169-ab77-2b733db7250e
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES PARIS METEOR AVENUE D'ITALIE, Paris, Paris
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Sous la responsabilité de la Responsable des Ventes, le/la Commercial(e) Junior Confirmé(e) participe activement au développement du chiffre d’affaires sur les segments Corporate et MICE, en assurant
Reference
YPVVL816
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Director
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
We are seeking a dynamic and visionary Director of Sales & Marketing to join our team in İstanbul, Turkey. This key leadership role will drive our commercial performance and shape our strategic direct
Reference
46592969-5730-4d01-9c4e-1303cdece1f1
Expiry Date
01/01/0001
Salary
Location
Levni Istanbul Hotel Handwritten Collection, Istanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
Job Description: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging ser
Reference
f5f2f0e6-12c4-4c5f-b899-a57269ccb947
Expiry Date
01/01/0001