Sales Coordinator

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! 

MAIN RESPONSIBILITY

• Assisting the Sales and Revenue team in the daily tasks to reach the target and ensure the correct distribution of our hotels on the various Distribution platforms;

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Handle all special reservations, including V.I.P. reservations, packages, and discounts.
• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
• Follow sales techniques to maximize revenue. Input and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Operational:

• Closely follow up on all business leads within a 24-hour response timeline to clients
• Cultivate and develop new business relationships through key sales activities
• Maintain close business relationships with existing clients through key sales activities.
• Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, and written communication.
• Demonstrates commitment to Hotel operating principles and philosophies.
• Performs all duties and responsibilities in a timely and efficient manner.
• Maintains the highest standards of professionalism and attitude towards all internal & external guests.
• Develops and maintains close working relationships with all departments throughout the hotel.
• Ensure smooth inter-departmental communication channels to get messages/ information received and disseminated.

Systems and Procedures

• Prepares proposals for qualified leads or inquiries for group business segment over 10 rooms with function as per the requirements
• Finalizes detailed arrangements on both rooms and functions with clients/organizers and prepares the final contract accordingly.
• Traces for confirmations and deposits with clients/organizers per the guidelines of cut-off dates.
• Review the contracts of corporate meetings and conventions for cut-offs, special arrangements/requirements committed to clients/organizers.
• Conducts a detail handover to the upon confirmation of group with signed contract and introductory of the Client.

• Minimum 2 years’ experience in a sales position
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera Sales & Catering  & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken
• Fluency in Arabic, written & spoken is an advantage

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.